Disability Case Manager

Manulife Financial; Ontario; Remote; CAD 60,000 - 80,000; Full time

Job summary

A leading company is looking for a Disability Case Manager to join their Canadian Disability and Group Life team in a fully remote role. In this position, you will assist plan members through their recovery journey by providing vital case management services. Strong analytical skills and effective communication are key, along with the ability to engage empathetically with clients. This role offers a supportive environment aimed at professional growth and development, all while ensuring a positive impact on the lives of plan members.

Benefits

Opportunities for learning and career growth

Flexible, inclusive environment

Qualifications

• Bilingualism (English and French) is an asset.
• Knowledge of disability management and/or group benefits.
• Background in health-related field is advantageous.

Responsibilities

• Handle a dedicated caseload in compliance with service level agreements.
• Assess claims based on contractual, medical, and vocational barriers.
• Develop relationships with plan sponsors and treatment providers.

Skills

Critical Thinking

Analytical Skills

Telephonic Communication

Organizational Skills

Prioritization Skills

Emotional Intelligence

Education

Post-secondary diploma or bachelor's degree in healthcare

Job description

Join Manulife’s Canadian Disability and Group Life team as a Disability Case Manager and experience the flexibility of a 100% remote position. In this vital role, you will support plan members across Canada, guiding them through their journey of illness, recovery, and return to work. Your responsibilities will include providing disability benefits and engaging in proactive case management with a focus on successful reintegration into the workforce. You will use your critical thinking and analytical skills to evaluate contract terms and medical information, determine eligibility for disability payments, and handle your daily tasks efficiently. Strong telephonic communication skills are essential as you connect with plan members and make impactful decisions.

Your education and experience will help our hiring team identify the role that best aligns with our needs, whether in Absence Management Consultative Services (AMCS), Short-Term Disability (STD), or Long-Term Disability (LTD) claims.

Position Responsibilities:

1. Proactively handle a dedicated caseload in compliance with specific service level agreements and targeted turnaround times.
2. Respond to emails and telephone calls in a timely manner, managing daily administrative tasks.
3. Assess claims based on contractual, medical, and vocational barriers.
4. Develop positive relationships through collaboration with plan sponsors, members, treatment providers, and internal partners to facilitate successful return to work or job resolution.
5. Write letters to communicate benefit-related information based on analytical reasoning.
6. Demonstrate resiliency, emotional intelligence, and compassion when communicating with plan members, including delivering difficult claims decisions.

Qualifications:

• Bilingualism (English and French) is an asset. The candidate must communicate in both languages to support clients outside Quebec.
• A post-secondary diploma, CEGEP (DEC or DEP), bachelor’s degree in healthcare, or equivalent work experience.
• Ability to make meaningful decisions efficiently under tight deadlines.
• Knowledge of disability management and/or group benefits is an asset.
• A background in a health-related field is advantageous.
• Comfortable handling both incoming and outgoing calls.
• Excellent organizational and prioritization skills for managing diverse tasks.

What We Offer:

• Opportunities for learning and career growth.
• A flexible, inclusive environment supporting well-being.
• Support in shaping your future as part of our global team.