Disability Case Manager

Sun Life Financial; Waterloo; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join Sun Life’s Group Disability team, where your empathy and analytical skills will make a meaningful impact on the health and recovery of Canadians. As a key player in managing disability claims, you'll apply your healthcare background to support clients through their recovery journeys, ensuring fair and timely resolutions.

Benefits

Comprehensive training program

Continuous learning opportunities

Competitive compensation and benefits

Career growth opportunities

Supportive, inclusive culture

Qualifications

• 3-5 years of professional experience in healthcare or case management.
• Frontline healthcare experience preferred (nursing, occupational therapy, etc.).
• Strong analytical and decision-making skills.

Responsibilities

• Assess and manage disability claims focusing on resolution.
• Lead recovery planning by identifying medical factors and readiness.
• Build trust-based relationships with clients and healthcare providers.

Skills

Crisis Intervention

Case Management

Analytical Skills

Critical Thinking

Education

Bachelor’s degree in Healthcare, Kinesiology or Business

Job description

Make a Meaningful Impact on Health and Recovery

Are you a healthcare professional or business graduate with a passion for helping others navigate complex health journeys? Join Sun Life’s Group Disability team, where we support Canadians in their pursuit of better health and sustainable recovery.

We’re looking for empathetic, analytical, and strategic thinkers—especially those with frontline healthcare experience—who are ready to bring their expertise to a role that blends clinical insight, data-driven decision-making, and human connection.

What You’ll Do

Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.

Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.

Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.

Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.

Build strong, trust-based relationships with clients, employers, and healthcare providers.

Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.

What Sets You Apart

Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support)

Bachelor’s degree in Healthcare, Kinesiology or Business

3-5 years of professional experience, ideally in healthcare or case management

Demonstrated strength in these key skills :

• Crisis Intervention
• Case Management
• Analytical Skills
• Critical Thinking

What You Need to Succeed

Strong analytical and decision-making skills

Resilience and adaptability in fast-paced, emotionally complex situations

Comfort with digital tools and multiple platforms

A collaborative, team-first mindset

Why Join Us?

A comprehensive training program and continuous learning opportunities

A supportive, inclusive, and purpose-driven culture

Competitive compensation, benefits, and wellness programs

Opportunities for career growth and internal mobility

A chance to make a real difference in people’s lives

Curious about the role?

Follow a day in the life of a Sun Life DCM : [LinkedIn Post]( )