Disability Case Manager

Sun Life Financial; Waterloo; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Sun Life Financial is seeking a healthcare professional or business graduate to join their Group Disability team. This role involves managing disability claims and utilizing analytical skills to support clients through health challenges while fostering collaborative relationships. The ideal candidate will have a Bachelor's degree and experience in a healthcare setting, focusing on timely resolutions and client care.

Benefits

Comprehensive training program

Competitive compensation and benefits

Opportunities for career growth

Supportive and inclusive culture

Qualifications

• 3-5 years of professional experience, ideally in healthcare or case management.
• Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy).

Responsibilities

• Assess and manage disability claims with a focus on resolution.
• Lead recovery planning and apply crisis intervention techniques.
• Build strong relationships with clients and communicate with empathy.

Skills

Emotional Intelligence

Crisis Intervention

Case Management

Rehabilitation Techniques

Analytical Skills

Critical Thinking

Education

Bachelor’s degree in Healthcare, Kinesiology or Business

Job description

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Make a Meaningful Impact on Health and Recovery

Are you a healthcare professional or business graduate with a passion for helping others navigate complex health journeys? Join Sun Life’s Group Disability team, where we support Canadians in their pursuit of better health and sustainable recovery.
We’re looking for empathetic, analytical, and strategic thinkers—especially those with frontline healthcare experience—who are ready to bring their expertise to a role that blends clinical insight, data-driven decision-making, and human connection.

What You’ll Do

• Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.

• Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.

• Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.

• Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.

• Build strong, trust-based relationships with clients, employers, and healthcare providers.

• Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.

What Sets You Apart

• Frontline healthcare experience (e.g., nursing, occupational therapy, physiotherapy, mental health support)

• Bachelor’s degree in Healthcare, Kinesiology or Business

• 3-5 years of professional experience, ideally in healthcare or case management

• Demonstrated strength in these key skills:
  - Emotional Intelligence
  - Crisis Intervention
  - Case Management
  - Rehabilitation Techniques
  - Analytical Skills
  - Critical Thinking

What You Need to Succeed

• Strong analytical and decision-making skills

• Resilience and adaptability in fast-paced, emotionally complex situations

• Comfort with digital tools and multiple platforms

• A collaborative, team-first mindset

Why Join Us?

• A comprehensive training program and continuous learning opportunities

• A supportive, inclusive, and purpose-driven culture

• Competitive compensation, benefits, and wellness programs

• Opportunities for career growth and internal mobility

• A chance to make a real difference in people’s lives

Curious about the role?

Follow a day in the life of a Sun Life DCM: [LinkedIn Post](https://www.linkedin.com/posts/sun-life-financial_curious-about-the-day-to-day-of-a-sun-life-activity-7219340568831700993-57f7?utm_source=share&utm_medium=member_desktop )

#LI-MC1 #LI-Hybrid

When a new position becomes available which matches your background and experience, the base pay range will be disclosed and correspond to the opportunity Sun Life will consider you for.

In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail] .

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Job Category:

Claims - Life & Disability

Posting End Date:

23/06/2025