Disability Case Manager

Canada Life; Edmonton; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking a Disability Case Manager to join their dynamic team in Edmonton. This role involves proactively managing disability claims, evaluating medical information, and developing effective case management plans. You will thrive in a collaborative environment that emphasizes integrity and excellence, with ample opportunities for professional growth and development. The organization offers a comprehensive training program, competitive salary, and a full benefits package, including a pension plan and educational reimbursement. If you're passionate about making a difference in clients' lives and possess strong interpersonal skills, this is the perfect opportunity for you.

Benefits

Extensive training program

Career Opportunity Advancement

2000 education reimbursement per year

Full Benefits package

Competitive Pension plan

Life Insurance Plans

Share Ownership Program

Centrally located office with public transport access

Qualifications

• Bachelor's degree or diploma in relevant fields required.
• Experience in disability insurance or human resources is preferred.

Responsibilities

• Manage assigned disability claims by evaluating medical information.
• Conduct medical investigations and implement return-to-work programs.
• Communicate decisions and updates to all affected parties.

Skills

Interpersonal Skills

Organizational Skills

Decision-Making

Customer Service

Bilingual (French and English)

Education

Bachelor's Degree in Kinesiology

College Diploma in Disability Management

Experience as a Disability Specialist

Job description

We are looking for a Disability Case Manager in Edmonton, AB.

Are you looking for an environment where integrity, partnership, excellence, and constant improvement are at the heart of your everyday life? In our organization, we believe in working collaboratively in a team environment to share our knowledge with one another and to coach and mentor our employees to support our customers.

The Disability Case Manager will be an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. The Disability Specialist is also responsible for delivering timely, professional, and responsive service to our clients and their employees.

By joining our Disability Insurance Management team, you will evolve in an environment where these values are present and you will also benefit from many advantages, such as:

• Work environment will include some rotational in-office & work-from-home capability.
• An extensive and renowned training program to provide you all the necessary tools to be successful in this position. This training is done online with the constant support of a trainer from our office.
• Career Opportunity Advancement
• Competitive salary and bonus based on experience
• 2000 education reimbursement per year
• Full Benefits package
• Competitive Pension plan and Life Insurance Plans
• Advantageous Share Ownership Program
• Our Disability Management offices are centrally located with easy access to public transportation.

Accountabilities:

• Responsible for the proactive management of assigned disability claims (STD, LTD, and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties.
• Evaluate the extent of the disability by interviewing or writing to the applicant and the employer, and ongoing updates.
• Conduct medical investigations by phone or in writing to the applicant, employer, physicians, and other medical service providers.
• Write letters to inform all affected parties of decisions regarding disability cases.
• Implement return-to-work programs and negotiate with the employer.
• Evaluate health care coordination programs and rehabilitation programs to ensure they have positive effects.
• Adhere to service level agreements associated with policy holder claims.
• Respond to all telephone inquiries made by the applicant, physicians, and lawyers regarding the assessment of the claims.

Qualifications and Competencies:

• A bachelor's degree or college diploma in Kinesiology, Disability Management, Physiotherapy, Psychology, Social Work, and/or experience as a Disability Specialist, Rehabilitation Consultant, Occupational Therapist or Consultant, Massage Therapist, or any other regulated health care field.
• You preferably have experience or training in one of the following areas: disability insurance, life and health insurance, or human resources.
• You have strong interpersonal skills and excellent listening skills.
• You have strong planning, organizational, and multi-tasking skills and are able to work with different priorities and timelines.
• You are solution-oriented and known to be a decision-maker.
• You have excellent communication skills and an interest in customer service.
• You like to work in a team, but you are equally competent on your own.
• Bilingual in French and English is an asset.
• You consent to a criminal background check at Canada Life's expense.