Bilingual Disability Case Analyst/Case Manager

Skillhub Solutions Inc.; Canada; Remote; CAD 53,000 - 88,000; Full time

Job summary

Manulife is seeking a Bilingual Disability Case Analyst/Case Manager to guide plan members through illness, injury, and recovery while assessing claims and supporting return-to-work outcomes. This remote role serves clients across Canada and aligns with Absence Management Consultative Services, Short-Term Disability, or Long-Term Disability claims.

You will manage a dedicated caseload, respond to emails and calls, assess claims based on medical and contractual factors, and collaborate with

Qualifications

• Full bilingual proficiency in French and English is required.
• Healthcare degree or equivalent work experience is a plus.
• Ability to make timely decisions under tight deadlines.
• Knowledge of disability management or group benefits is an asset.
• Strong organizational and prioritization skills for calls and tasks.

Responsibilities

• Manage a dedicated caseload in line with service-level agreements and turnaround targets.
• Respond to emails and telephone calls and complete daily administrative tasks.
• Assess claims based on contractual, medical, and vocational barriers.
• Collaborate with plan members, plan sponsors, treatment providers, and internal partners to support return to work or job resolution.
• Write letters communicating benefit-related information based on analytical reasoning.
• Communicate claim decisions with plan members, including difficult decisions.

Skills

Bilingual French English

Decision making

Organizational skills

Education

Healthcare degree or equivalent

Job description

Bilingual Disability Case Analyst/Case Manager

Manulife

Remote - Canada Full-time CA$52,650 - CA$87,750 / year

About the role

As a Bilingual Disability Case Analyst/Case Manager, you will guide plan members through illness, injury, and recovery while assessing claims and supporting return-to-work outcomes. This remote role supports clients across Canada. The hiring team will align successful candidates with needs in Absence Management Consultative Services, Short-Term Disability, or Long-Term Disability claims.

Responsibilities

• Manage a dedicated caseload in line with service-level agreements and turnaround targets.
• Respond to emails and telephone calls and complete daily administrative tasks.
• Assess claims based on contractual, medical, and vocational barriers.
• Collaborate with plan members, plan sponsors, treatment providers, and internal partners to support return to work or job resolution.
• Write letters communicating benefit-related information based on analytical reasoning.
• Communicate claim decisions with plan members, including difficult decisions.

Qualifications

• Full bilingual proficiency in French and English is required.
• A college or university degree in a healthcare program, or equivalent work experience, is an asset.
• Ability to make timely, sound decisions under tight deadlines.
• Knowledge of disability management or group benefits is an asset; a health-related background is advantageous.
• Comfort handling incoming and outgoing calls, with strong organizational and prioritization skills.

Compensation

Expected annual salary range for the referenced Quebec location: $52,650-$87,750 CAD. Actual compensation may vary based on location and job-related factors. Incentive compensation may also be available.