Disability Benefits Specialist (Hybrid)

Sunlife Québec; Montreal; Hybrid; CAD 53,000 - 82,000; Full time

Benefits offered by this job

Hybrid work model

Best Places to Work award (2026)

Job summary

Sun Life in Montreal is seeking a bilingual disability benefits specialist to calculate and release payments, process reimbursements, and manage inquiries. You will review contracts, handle calls, and develop repayment plans for overpayments while upholding exceptional service standards in a hybrid work setting.

The role emphasizes proactive client support, teamwork, and continuous learning within a leading Canadian benefits provider, offering growth, inclusion, and a supportive culture.

Qualifications

• Stellar customer service skills that puts the client first.
• Demonstrate active listening skills towards our Plan Members and Plan Sponsors.
• Exceptional time management and organizational skills.
• Outstanding communication skills – written and verbal.
• Thrive in a fast paced, high-volume production environment.
• Able to apply critical thinking to solve complex problems.
• Ability to take initiative and demonstrate sound judgement.
• Show resilience when taking on new responsibilities or handling difficult situations.
• Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth.
• Teamwork and collaboration.
• Bilingualism (French, English) is required to answer calls from English and French speaking clients across Canada and worldwide.

Responsibilities

• Calculate and release Disability Benefit payments.
• Process and apply reimbursements from CPP/QPP, WSIB, CSST, etc.
• Review and comprehend contractual provisions.
• Handle inbound and outbound calls.
• Assist and develop repayment plans for Overpayments.
• Respond proactively to client inquiries or concerns.
• Create an environment that promotes team member accountability and autonomy.
• Represent Sun Life professionally, internally and externally, and work well with partners and clients.
• Identify and suggest opportunities for process improvements.

Skills

Bilingual (French & English)

Customer service

Active listening

Time management

Communication

Problem solving

Initiative & judgement

Teamwork

Job description

Sun Life in Montreal is seeking a bilingual disability benefits specialist to calculate and release payments, process reimbursements, and manage inquiries. You will review contracts, handle calls, and develop repayment plans for overpayments while upholding exceptional service standards in a hybrid work setting.

The role emphasizes proactive client support, teamwork, and continuous learning within a leading Canadian benefits provider, offering growth, inclusion, and a supportive culture.