Disability Payment Specialist

Sun Life Assurance Company of Canada; Montreal; Presencial; CAD 53 000 - 82 000; Tempo integral

Resumo da oferta

Sun Life is seeking a Disability Benefits Processor to join our Canada team. You will calculate and release payments, process reimbursements from CPP/QPP and other sources, and manage inquiries with a focus on accuracy and client service.

You will handle calls, support repayment plans for overpayments, and look for process improvements within a dynamic, bilingual environment. The role requires strong communication, time management, and the ability to work in a fast-paced setting.

Qualificações

• Stellar customer service skills that puts the client first.
• Active listening towards Plan Members and Plan Sponsors.
• Exceptional time management and organizational skills.
• Outstanding communication skills – written and verbal.
• Thrive in a fast paced, high-volume production environment.
• Apply critical thinking to solve complex problems.
• Ability to take initiative and demonstrate sound judgement.
• Show resilience when taking on new responsibilities or handling difficult situations.
• Commitment and excitement towards continuous learning.
• Teamwork and collaboration.
• Bilingualism (French, English) is required to answer calls from English and French speaking clients across Canada and worldwide.

Responsabilidades

• Calculate and release Disability Benefit payments.
• Process and apply reimbursements from CPP/QPP, WSIB, CSST, etc.
• Review and comprehend contractual provisions.
• Handle inbound and outbound calls.
• Assist and develop repayment plans for Overpayments.
• Respond proactively to client inquiries or concerns.
• Create an environment that promotes team member accountability and autonomy.
• Represent Sun Life professionally, internally and externally, and work well with partners and clients.
• Identify and suggest opportunities for process improvements.

Conhecimentos

Customer service

Active listening

Time management

Communication

Critical thinking

Initiative

Resilience

Lifelong learning

Teamwork

Bilingual FR/EN

Descrição da oferta de emprego

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. At Sun Life, we're driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring, authentic, bold, inspiring, and impactful. When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in our Clients' lives. Discover how you can make a difference in the lives of individuals, families and communities around the world. Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sunlife supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

Job Description:

What will you do? Calculate and release Disability Benefit payments Process and apply reimbursements from various sources such as CPP/QPP, WSIB, CSST, etc. Review and comprehend contractual provisions Handle inbound and outbound calls Assist and develop repayment plans for Overpayments Respond proactively to client inquiries or concerns Create an environment that promotes team member accountability and autonomy Represent Sun Life professionally, internally and externally,and work well with partners and clients Identify and suggest opportunities for process improvements.

What do you need to succeed?

• Stellar customer service skills that puts the client first
• Demonstrate active listening skills towards our Plan Members and Plan Sponsors
• Exceptional time management and organizational skills
• Outstanding communication skills – written and verbal
• Thrive in a fast paced, high-volume production environment
• Able to apply critical thinking to solve complex problems
• Ability to take initiative and demonstrate sound judgement
• Show resilience when taking on new responsibilities or handling difficult situations
• Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth
• Teamwork and collaboration
• Bilingualism (French, English, both oral and written) is required to answer calls from English and French speaking clients across Canada and worldwide.

Notes

Occasional over time is required during periods with high incoming volumes in order to meet client expectations.

What’s in it for you?

Opportunities to own your career development with programs to continuously learn, build skills, grow through coaching and more. A caring, supportive, and inclusive culture Anchored to our Purpose, our Sustainability Plan has three pillars which represent the areas where we have the greatest opportunity to drive positive impact in society: increasing financial security, fostering healthier lives, and advancing sustainable investing. Wellness programs that support the three pillars of your health – mental, physical, and financial. We are proud to be on the 2026 Best Workplaces in Canada list by Great Place to Work.

Salary Range: 52,500/52 500 - 81,500/81 500 Job Category: Claims - Life & Disability Posting End Date: 22/11/2026

Shine together At Sun Life, you can be your most brilliant self. Our supportive, flexible, and inclusive work environment is one where you – and your career – can thrive. Whatever your aspirations, collaborative leaders and colleagues are ready to help you learn, grow, and succeed. Make life brighter We’re a global company with a passion for people. Our purpose is to help Clients achieve lifetime financial security and live healthier lives. As a team of 30,000 across 26 countries, our impact is far-reaching, and locally relevant. There’s power in numbers. As part of Sun Life’s growing team, you have an impact on people in your community and around the world. Shape the future With an optimistic eye on a brighter future, we drive to innovate. Be part of leading change, push boundaries and try new ways of working. Use data to drive bold actions. Be agile and pivot as we test and learn. At Sun Life, we’re driving transformation, sustainability and innovation for our Clients, employees, partners, and communities. Join us. Together, we can make the future brighter. Join a top employer for a brighter future. Visit Sun Life Careers.

We welcome applications from qualified individuals from all backgrounds. Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [e-mail].