Director, Process Excellence & Delivery

Canada Life; Winnipeg; On-site; CAD 120,000 - 145,000; Full time

Benefits offered by this job

Career Development

Health & Wellness benefits

Time Off and volunteer day

Financial Security: pension and share-

Job summary

Canada Life is seeking a Director, Business Delivery to lead a national team that optimizes business processes, knowledge management, and operational enablement across Canada Operations. You will drive governance, performance metrics and readiness for automation and AI-enabled knowledge management.

You will collaborate with Operations, Technology, Risk, Compliance and Legal to ensure regulatory alignment and sustainable delivery.

Qualifications

• Significant leadership experience in operational excellence, business process management and quality assurance.
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Responsibilities

• Lead a national, geographically dispersed team for business process management, knowledge management, quality and operational enablement.

Skills

Leadership experience

Operational excellence

Process management

Knowledge management

Quality assurance

Transformation

Lean Six Sigma

Automation familiarity

AI-enabled knowledge

Data-driven decision making

Cross-functional collaboration

Tools

Workflow technologies

AI-enabled workflow

Job description

Canada Life is seeking a Director, Business Delivery to lead a national team that optimizes business processes, knowledge management, and operational enablement across Canada Operations. You will drive governance, performance metrics and readiness for automation and AI-enabled knowledge management.

You will collaborate with Operations, Technology, Risk, Compliance and Legal to ensure regulatory alignment and sustainable delivery.