Director, Risk Culture

Manulife Financial; Toronto; Hybrid; CAD 105,000 - 191,000; Full time

Job summary

A leading financial services company in Toronto is looking for a Director of Risk Culture. This role involves developing training programs, monitoring the effectiveness of risk initiatives, and collaborating with leaders to foster a risk-aware culture. The ideal candidate has over 10 years of experience in the financial sector and a strong background in risk management and communication. Salary range is CAD 105,750 to CAD 190,350, with a hybrid working arrangement.

Benefits

Flexible work environment

Focus on well-being

Diversity and inclusion initiatives

Qualifications

• Minimum of 10 years of experience in the financial services industry.
• Proven experience in implementing training and communication programs.
• Strong understanding of regulatory expectations related to risk culture.

Responsibilities

• Develop comprehensive training materials on risk management principles.
• Establish metrics to assess the effectiveness of risk culture initiatives.
• Create presentations to report on risk culture initiatives to leadership.

Skills

Interpersonal skills

Communication skills

Analytical skills

Strategic thinking

Influence and persuasion

Education

Advanced degree in Risk Management or related field

Job description

Overview

The Director, Risk Culture, is responsible for supporting the AVP, Risk Culture, in fostering a robust, sustainable, and risk-aware culture across the organization. This role involves developing and overseeing training programs, creating presentations for leadership, and monitoring metrics to track the effectiveness of risk culture initiatives. The Director will collaborate with leaders across the three lines of defense to ensure that roles and responsibilities are clearly understood and a strong risk-aware culture is embraced and continuously improved.

Responsibilities

Training and Development

• Develop comprehensive training materials on risk management principles and practices.
• Oversee the implementation and delivery of training programs to ensure all employees understand their roles within the Risk Management Framework.
• Collect and analyze feedback to continuously improve training programs and communication strategies.

Metrics and Monitoring

• Develop, implement and maintain the risk culture framework, policies and procedures.
• Establish comprehensive metrics to assess the effectiveness of risk culture initiatives, including key performance indicators that align with organization goals and regulatory expectations.
• Collect, transform, and analyze risk culture data to provide actionable insights, ensuring adherence to data governance requirements.
• Continuously monitor these metrics to track progress and identify areas for improvement, and prepare reports to communicate findings and recommendations to senior management, facilitating informed decision making and strategic planning.

Communication and Reporting

• Create presentations to report on risk culture initiatives and progress to leadership.
• Ensure consistent messaging and facilitate open dialogue across all three lines of defense.

Collaboration and Liaison

• Liaise with the three lines of defense to align risk culture initiatives with broader enterprise risk management strategies.
• Support the AVP in integrating risk culture considerations into strategic, business, and operational planning.

Required Qualifications

• Background in Risk Management, Organizational Development, Communications, or a related field; advanced degree preferred.
• Minimum of 10 years of experience in the financial services industry with a focus on risk culture, change management, or enterprise risk.
• Proven experience designing and implementing training and communication programs.
• Strong understanding of regulatory expectations related to risk culture (e.g., OSFI’s Culture Risk Management guidance).
• Excellent interpersonal, communication, and facilitation skills.
• Demonstrated ability to influence and engage collaborators at all levels.
• Strong analytical and problem-solving skills.

Competencies

• Strategic Thinking
• Influence and Persuasion
• Transformation mindset
• Communication
• Collaboration
• Analytical Skills

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and HangKang

Manulife Financial is a leading international financial services company committed to helping people invest and manage their finances with ease. For more information, please visit our website.

Equal Opportunity Employer

At Manulife/HangKang, we embrace diversity and strive to hire, develop, and retain a workforce that reflects the diversity of our clients and creates an inclusive workplace. We maintain fair hiring, retention, promotion, and compensation practices and do not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, or any other protected status. Applicants may request reasonable accommodations at any stage of the process by contacting recruitment at the address provided for accommodations.

Salary and Location

Location: Toronto, Ontario. Working arrangement: Hybrid. Salary range is CAD 105,750 to CAD 190,350. For roles outside the primary location, please contact recruitment at the address provided for location-specific salary ranges. Actual salary will vary based on local market conditions and factors such as knowledge, skills, experience, and education. Employees may participate in incentive programs tied to performance. Benefits and PTO details vary by location and policy.