Director, Professional Services & Delivery

Solutions Metrix; Montreal (administrative region); On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading CRM solutions provider in Montreal, Quebec is looking for a Director of Professional Services to lead project delivery and manage a high-performing consulting team. The ideal candidate should have over 10 years of experience in Professional Services, excellent leadership and communication skills, and a proven ability to drive financial metrics and client satisfaction. Responsibilities include overseeing revenue forecasts, project resourcing, and aligning implementation methodologies. A commitment to diversity and inclusion is central to the company's values.

Qualifications

• Minimum of 10 years in Professional Services roles with a track record of growth.
• 7+ years leading Professional Services in a fast-paced environment.
• Ability to manage multiple projects with time management skills.

Responsibilities

• Manage Professional Services to meet performance metrics.
• Oversee project delivery and software implementations.
• Establish revenue forecasts and ensure accountability for goals.

Skills

Leadership

Project Management

Communication Skills

Financial Metrics Knowledge

CRM Knowledge

Education

10+ years in Professional Services

Tools

JIRA

CRM (Creatio, Microsoft)

Job description

A leading CRM solutions provider in Montreal, Quebec is looking for a Director of Professional Services to lead project delivery and manage a high-performing consulting team. The ideal candidate should have over 10 years of experience in Professional Services, excellent leadership and communication skills, and a proven ability to drive financial metrics and client satisfaction. Responsibilities include overseeing revenue forecasts, project resourcing, and aligning implementation methodologies. A commitment to diversity and inclusion is central to the company's values.