Director, Product Management

Mastercard Inc.; Toronto; On-site; CAD 150,000 - 234,000; Full time

Job summary

Mastercard is seeking a Director of Product Management to lead SME product strategy and commercialization in Toronto. The role focuses on driving segment growth, value proposition enhancements, and new distribution channels through cross-functional collaboration.

The successful candidate will leverage deep payments knowledge, stakeholder influence, and strong market insight to shape product development and go-to-market plans across Canada. A results-driven, entrepreneurial mindset is essential.

Qualifications

• Experience in product management, with a focus on financial services or payments.
• Strong ability to engage internal and external commercial and technical stakeholders.
• Demonstrated ability to analyze market trends and inform product strategy.
• Experience with portfolio optimization, P&L, and business case development.
• Knowledge of SME banking or SME payments is a plus.

Responsibilities

• Execute against our strategy to capture incremental SME segment share and help secure market leadership.
• Analyze market trends, competition, and SME lifecycle journeys to inform product and go-to-market strategies.
• Identify partnership opportunities to drive value proposition improvements and new distribution channels.
• Support and/or lead the implementation of new product development initiatives and portfolio optimization with Services.
• Collaborate with cross-functional stakeholders to deliver on portfolio growth and financial analysis/P&L driver optimization.
• Support business development and account management in customer-facing discussions to advance SME objectives.
• Collaborate with the broader Commercial & New Payment Flows team to design and execute relevant use cases for digital SME solutions.
• Develop sales enablement tools for SMEs with regional teams and ensure sales readiness.

Skills

Product management

Stakeholder management

Payments domain

Financial analysis

Go-to-market

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management

Title and Summary

Director, Product Management

Who is Mastercard?

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.

Overview

Small and medium enterprises are the backbone of the Canadian economy. They represent more than 98% of businesses, contribute approximately 35% of Canada’s GDP, and employ over half of the country’s workforce. Behind these numbers are millions of entrepreneurs and business owners pursuing their ambitions, investing in growth, and shaping the future of their communities. Mastercard is committed to helping businesses move from aspiration to achievement by providing the products, partnerships, insights, and capabilities they need to grow and thrive. This segment is central to Mastercard's growth strategy, not only because of its economic impact, but also because SMEs play a vital role in the payments ecosystem as both buyers and sellers of digital payment solutions.

The Canadian Small & Medium Enterprises team is looking for a Director, Product Management to help drive our growth in the segment through solution innovation & commercialization, value proposition enhancements (core & via partnerships), distribution of Mastercard products and solutions via channel distribution channels, and P&L optimization. The ideal candidate is passionate about the Small & Medium Enterprises segment, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.

Role In This Product Management Position

• Execute against our strategy to capture incremental segment share and help secure market, divisional leadership
• Analyze market trends, competition, and SME lifecycle journeys to inform product and go-to-market strategies, driving product differentiation and innovation
• Identify partnership opportunities to drive value proposition improvements and new distribution channels
• Support and/or Lead the implementation of new product development initiatives, Product Line Strategy execution, and portfolio optimization activities in collaboration with Services
• Collaborate with cross functional stakeholders (e.g.O&T, Finance, Legal, Marketing, Market Development, Account Management, Services, etc.) to deliver on role and business objectives (eg. portfolio growth, financial analysis/P&L driver optimization, marketing & sales materials, product enhancements, etc.)
• Support business development and account management colleagues in customer-facing discussions to help advance SME objectives
• Collaborate with the broader Commercial & New Payment Flows team to help design and execute relevant use cases to advance digital solutions for the segment
• Work with other regional and divisional teams ensure sales readiness and training by developing necessary sales enablement tools for SMEs

All About You

• Be passionate about 'empowering every business everywhere' and the idea of democratizing access to powerful tools that help SMEs thrive
• Have proven experience in engaging internal and external commercial and technical stakeholders to drive both solution development and adoption
• Have intermediate experience in financial services and/or payments with an understanding of competitive offerings, industry trends and profitability drivers
• SME banking or SME payment experience, international market knowledge/experience a plus
• Have a keen understanding of competitive offerings, industry trends and go-to-market considerations; ability to translate that understanding into meaningful action and enhancements
• Have demonstrated ability to work across divisional and regional boundaries; strong relationship management, influencing, presentation/verbal and communication skills
• Be self-motivated, a self-starter and a quick learner with ability to work independently and manage different priorities; thrives in a fast-paced environment; readiness to take-on stretch goals

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program.

Pay Ranges Toronto, Canada: $150,000 - $234,000 CAD

Everyone wants easier ways to pay; we invent them.

Checkout lines are slow; we speed them along.

Merchants want more sales; we give them data and insights.

People need financial access; we connect them.

Corporate purchasing is complicated; we make it simple.

Commuters are busy; we speed them on their way.

Governments need greater efficiencies; we help create them.

Small businesses are virtual; we give them access to a world of buyers.

Retailers want to fight fraud; we provide the tools.