Director, SME Growth Program Management

Mastercard; Toronto; On-site; CAD 138,000 - 221,000; Full time

Job summary

Mastercard is seeking a Director, SME Growth Program Management to drive cross-functional execution of enterprise SME priorities from a global vantage point, translating strategy into action and aligning stakeholders across the organization.

The role requires strong program management, stakeholder leadership, and ability to influence in a complex global matrix, with a focus on accelerating SME growth and delivering measurable business impact from Toronto, Canada.

Qualifications

• Proven experience leading growth, business transformation, consulting, or business operations functions.

Responsibilities

• Establish and lead cross-functional execution of enterprise SME priorities, ensuring alignment across key stakeholder groups.
• Establish governance, operating rhythms, and performance management processes that drive accountability and business impact.
• Ensure resources, investments, and executive attention remain focused on the highest-value opportunities.
• Foster a culture of collaboration across regions, business units, and functions
• Continuously monitor progress, identify opportunities, and lead corrective actions to maximize impact
• Measure and communicate progress against strategic objectives and key business outcomes.
• Support planning for high-impact customer, partner, and industry engagements that strengthen Mastercard's position in the SME ecosystem
• Ensure successful activation and localization of growth initiatives in partnership with regional and market teams
• Partner with Product, Regional, Services, Public Sector, and Corporate Strategy teams to align enterprise priorities and growth initiatives

Skills

Growth leadership

Business transformation

Consulting

Business operations

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Director, SME Growth Program Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title And Summary

Director, SME Growth Program Management

Overview

SMEs are the backbone of the global economy and a key driver of Mastercard’s growth strategy. As both buyers and sellers within the payment ecosystem, they represent a significant opportunity to expand adoption, deepen engagement, and deliver innovative solutions that help businesses thrive.

The Director, SME PMO & Strategic Execution will serve as the operational backbone of Mastercard's global SME business across the enterprise, ensuring priorities are translated into coordinated action and measurable outcomes. This role is responsible for driving cross-functional execution, governance, and accountability across the SME organization, partnering closely with senior leaders to align stakeholders, prioritize investments, and maximize business impact.

As a trusted advisor and chief integrator, the Director will establish the operating rhythms, performance management processes, and decision-making frameworks that keep strategic initiatives on track. The role requires a highly collaborative leader who can influence across a complex global matrix, anticipate risks and dependencies, and bring teams together around shared objectives.

The ideal candidate combines strong business acumen with exceptional program management and stakeholder leadership skills. They thrive in fast-paced environments, excel at turning strategy into execution, and are passionate about driving organizational effectiveness, accelerating growth initiatives, and ensuring Mastercard delivers against its SME ambitions.

Role

• Establish and lead cross-functional execution of enterprise SME priorities, ensuring alignment across key stakeholder groups.
• Establish governance, operating rhythms, and performance management processes that drive accountability and business impact.
• Ensure resources, investments, and executive attention remain focused on the highest-value opportunities.
• Foster a culture of collaboration across regions, business units, and functions
• Continuously monitor progress, identify opportunities, and lead corrective actions to maximize impact
• Measure and communicate progress against strategic objectives and key business outcomes.
• Support planning for high-impact customer, partner, and industry engagements that strengthen Mastercard's position in the SME ecosystem
• Ensure successful activation and localization of growth initiatives in partnership with regional and market teams
• Partner with Product, Regional, Services, Public Sector, and Corporate Strategy teams to align enterprise priorities and growth initiatives

All About You

• Proven experience leading growth, business transformation, consulting, or business operations functions
• Exceptional ability to influence senior executives and drive alignment across a highly matrixed global organization.
• Experience building scalable operating models, governance structures, and organizational capabilities.
• Strong commercial acumen with a relentless focus on driving measurable business outcomes.
• Exceptional communication, executive presence, and stakeholder management skills.
• Comfortable operating in ambiguity and leading through change with speed, accountability, and resilience.
• You have courage to challenge the status quo, are proactive (versus reactive), and have a strong sense of humor!

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. This posting reflects one or more current openings on our team.

Pay Ranges

Toronto, Canada: $138,000 - $221,000 CAD