Senior Specialist, Product Experience Design

Mastercard Inc.; Toronto; On-site; CAD 94,000 - 138,000; Full time

Job summary

Mastercard is seeking a Senior Specialist, Product Experience Design to join the New Product Development team. You will craft user-centered data product experiences for web, mobile, and voice interfaces, collaborating with data scientists, engineers, product managers, and other experts.

You will prototype rapidly, validate ideas through user research, and help de-risk concepts for scalable products. The role emphasizes Lean UX, Design Thinking, and diverse form-factors; you’ll influence design

Qualifications

• Bachelor’s or Master’s Degree in Design for Interactive Media or equivalent.
• World-beating portfolio covering multiple form-factors: desktop, tablet, mobile, wearable.

Responsibilities

• Design Proof-of- Concepts and MVPs using human-centric design principles and rapid prototyping.
• Define the next generation of data-driven products and shape Mastercard’s growth.
• De-risk new data product concepts by conducting user research to validate desirability, usability and feasibility.
• Design product solutions that present complex data in a meaningful and digestible way.
• Collaborate cross-functionally with data scientists, engineers, PMs, and regional leads.

Skills

User-centric design

Lean UX

Design Thinking

Usability

Communication

Education

Bachelor’s or Master’s Degree in Design for Interactive Media

World-beating portfolio

Tools

Figma

Sketch

Adobe XD

Adobe Illustrator

Job description

Title and Summary Senior Specialist, Product Experience Design

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

The Services

New Product Development team within Mastercard Foundry drives innovation in B2B and B2B2C digital products, leveraging Mastercard data and data modeling capabilities to develop, validate, and de-risk user-centric solutions for complex business challenges.

We are looking for an experienced Product Designer passionate about joining our rapidly growing, highly-innovative New Product Development team to deliver innovative, user-centered product experience solutions for net-new data products with in-depth knowledge and experience of product design. You will collaborate within a cross-functional team, including data scientists, engineers, product managers, and other subject matter experts. Together, you will contribute to the rapid iterations of B2B and B2B2C data product concepts, prototypes, and MVPs (Minimum Viable Products), de-risking solutions by testing and validating desirability, usability, and feasibility. Each design and development cycle follows a rapid design-test-redesign process, ensuring continuous user feedback and optimization within business and technical constraints. Our products delivered as web-, mobile- applications, and voice interfaces, including dashboards with widgets, chatbots, CMS, and more, all in service of solving complex business challenges encountered by our customers.

Role

• Design of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
• Help define the next generation of data and data-driven products – and through doing so, help shape the future of Mastercard and its growth
• Help de-risk the net new data product concept by conducting user research or assisting technical experiments to validate desirability, usability and feasibility.
• Design product solutions to present complex data in a meaningful and digestible way.
• Participate in "Design Thinking" workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
• Work on future state conceptual designs, driving experimentation that improves the quality of product design overall.
• Work closely with key partners from brand & marketing, to drive delightful and highly usable transactional experiences.
• Work closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies.
• Explore the "art-of-the-possible"
• Ensure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers.
• Liaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base.

All About You

• Passionate about the possibility of data driven experiences
• Over 2 years of experience working in a world-class CX team
• Experience working/multi-tasking in a fast-paced environment
• Empathetic champion of the user
• Demonstrable knowledge of usability best practices
• Bachelors or Masters Degree in Design for Interactive Media, or equivalent experience
• World-beating portfolio covering multiple form-factors: desktop; tablet; mobile; wearable; other
• Demonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility.

Interaction Design

• Experience developing User Personas and user journeys to inform product design decisions
• Experience in rapid prototyping (Lean UX and Design Thinking)
• Experience in the implementation of creative, useable and compelling visual mockups and prototypes.
• Experience of design-experiences across multiple media
• Experience using prototyping/wireframing tools such as Figma, Sketch, Adobe Experience Design, Adobe Illustrator etc.
• An understanding of complex information architectures for digital applications

Nice To Have Additional Experience

• Visual Design
• UX Research
• Data Visualization

Pay Ranges

Toronto, Canada: $94,000 - $138,000 CAD

Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role.

In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard's security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

In line with Mastercard's total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program.

This posting reflects one or more current openings on our team. Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.