Senior Specialist, Product Management – Attributes & Insights

MasterCard; Toronto; On-site; CAD 94,000 - 138,000; Full time

Job summary

Mastercard Canada is seeking a Senior Specialist in Product Management for Attributes & Insights. You will analyze Account Status Inquiry usage, translate data into product actions, and partner with regional teams to drive adoption and value.

You will build KPI reporting, define product requirements, and contribute to roadmaps. Strong SQL, Excel, and data visualization skills are essential, along with the ability to convey complex insights to business and technical stakeholders.

Qualifications

• Experience in product management, payments, analytics, or a related field.
• Strong analytical and problem-solving skills.
• Experience analyzing transaction-level, customer, or usage data to identify trends and opportunities.
• Proficiency with SQL, Excel, and dashboarding tools (Power BI/Tableau).
• Ability to define product KPIs and communicate insights to stakeholders.
• Familiarity with statistical analysis or data science techniques.
• Product-minded with ability to connect customer needs to business outcomes.
• Excellent written, verbal, and presentation skills.
• Knowledge of transaction processing or payments is a plus.

Responsibilities

• Develop strong product knowledge of Account Status Inquiry and related assets.
• Analyze ASI usage, trends, and regional performance to identify growth opportunities.
• Build and maintain KPI reporting and performance summaries.
• Translate data insights into product requirements and business cases.
• Support inquiries with data-driven recommendations and next steps.
• Collaborate with cross-functional teams for successful launches and enhancements.
• Create and maintain product documentation and enablement content.

Skills

Product management

Analytics

SQL

Excel

Power BI

Tableau

Data storytelling

Communication

Tools

Power BI

Tableau

Excel

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary Senior Specialist, Product Management - Attributes & Insights

Our Purpose: We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion (https://www.mastercard.us/en-us/vision/who-we-are/diversity-inclusion.html) for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.

About the Team

Mastercard Identity, within the Security Solutions organization, leads the development of products and services that enable global commerce, powers financial inclusion, prevents crime and makes some of the most seamless experiences possible. As part of Mastercard Identity, the Attributes & Insights team drives the development and management of products, programs, and services focused on deterministic attribute verification. The team delivers significant value across the ecosystem, helping to combat new fraud and address regulatory requirements. Our vision is to deliver a single, rail-agnostic platform and a real-time suite of solutions.

Job Description

Role Overview

The Senior Specialist will support Account Status Inquiry (ASI) as a data-driven product manager focused on understanding customer usage, evaluating product performance, and translating insights into product actions. This role will analyze ASI adoption across regions, customers, segments, and use cases to identify growth opportunities, product improvements, and customer value drivers. The specialist will partner with regional, sales, engineering, and customer success teams to strengthen ASI reporting, support adoption, develop product documentation, and contribute to data-backed business cases for future enhancements. This role will help improve visibility into ASI utilization, identify underpenetrated customer and regional opportunities, and support roadmap decisions that drive adoption, customer value, and product growth.

Key Responsibilities

• Develop strong product knowledge of Account Status Inquiry and the broader Attribute & Insights suite of products, including customer use cases, product rules, transaction flows, and value drivers
• Analyze ASI usage, transaction trends, customer behavior, regional performance, and segment-level adoption to identify growth opportunities, product improvement areas, and customer value drivers
• Build and maintain KPI reporting and performance summaries that clearly communicate ASI usage, adoption, revenue opportunities, customer impact, and product performance trends
• Translate data insights into product requirements, enhancement recommendations, business cases, best-practice use cases, and customer-facing value narratives
• Support customer, regional, partner, and internal product/sales inquiries by using product knowledge and data analysis to diagnose trends, answer questions, and recommend next steps
• Collaborate with cross-functional teams to support successful product launches, enhancement delivery, reporting improvements, and operational readiness
• Create and maintain product documentation, best practices, sales materials, operational processes, and customer enablement content

Required Skills and Qualifications

• The ideal candidate will have experience in product management, payments, financial services, analytics, or a related field, with demonstrated experience analyzing transaction-level, customer, and usage data to inform product strategy.
• The candidate should possess strong analytical and problem-solving skills, intellectual curiosity, and the ability to translate complex data into actionable product insights.
• Experience analyzing transaction-level, customer, or usage data to identify trends, anomalies, growth opportunities, and product improvement areas
• Proficiency with SQL, advanced Excel, and dashboarding or visualization tools such as Power BI, Tableau, or similar platforms
• Ability to define product KPIs, build performance reporting, and communicate insights that inform product decisions and stakeholder discussions
• Familiarity with statistical analysis or data science techniques, including trend analysis, segmentation, hypothesis testing, and data-driven decision making
• Product management mindset with the ability to connect customer needs, product capabilities, usage trends, and business outcomes
• Excellent written, verbal, and presentation skills, with the ability to translate complex data and product topics for business and technical audiences
• Knowledge of transaction processing, card-not-present payments, authorization flows, or network products is a plus

Work Conditions

Some travel required. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [e-mail] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program.

Pay Ranges

• Toronto, Canada: $94,000 - $138,000 CAD
• Vancouver, Canada: $94,000 - $138,000 CAD

Everyone wants easier ways to pay; we invent them. Checkout lines are slow; we speed them along. Merchants want more sales; we give them data and insights. People need financial access; we connect them. Corporate purchasing is complicated; we make it simple. Commuters are busy; we speed them on their way. Governments need greater efficiencies; we help create them. Small businesses are virtual; we give them access to a world of buyers. Retailers want to fight fraud; we provide the tools.