Director of Retail Operations (Stores)

davids tea; Mount Royal; Hybrid; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Full-time permanent position (35 hours

Hybrid work policy

Training and professional development

Defined benefit pension plan (RREGOP)

Telemedicine and EAP

Job summary

Randstad Canada seeks an Executive Advisor to the CEO for its Montreal office. Based in downtown Montreal, this role provides strategic governance support to the CEO and leadership team, driving governance, efficiency, and priority coordination.

The ideal candidate will have a university background, strong influential leadership, governance expertise, and the ability to guide managers in administrative and strategic functions. Hybrid work and professional development are offered.

Qualifications

• Hold an undergraduate university degree in a field relevant to the position, such as administration, management, or another related discipline.
• Possess significant experience in an advisory role supporting senior executives.
• Possess a solid understanding of the health and social services network and its governance issues.

Responsibilities

• Develops, implements, and updates governance frameworks, standards, and administrative tools to support the strategic direction set by Executive Management.
• Monitors the landscape and ensures practices comply with laws, regulations, policies, directives, and standards.
• Ensures confidentiality, information protection, information security, and records management in collaboration with the relevant officers.
• Advises Executive Management on analysis and monitoring of strategic files with organizational scope.
• Prepares materials for governance bodies (Board of Directors, Audit Committee) and strategic planning exercises.
• Represents Executive Management on committees and working groups as assigned.
• Issues administrative guidelines to teams within authority.
• Supports continuation of process improvement within a transformation context.
• Assists Executive Management in managing strategic priorities and coordinating files.
• Monitors mandates, action plans, and accountability reporting for internal and ministerial bodies.
• Coordinates preparation and quality of documents for Executive Management meetings.
• Acts as a liaison between Executive Management and internal/external entities.
• Supports managers reporting to Executive Management in administrative and strategic functions.
• Promotes harmonization and improvement of administrative practices and management tools.
• Acts as expert advisor on governance and administrative management.
• Contributes to sharing best practices with management teams and staff.

Skills

Influential leadership

Analytical thinking

Strategic judgment

Political acumen

Writing abilities

Organizational skills

Communication skills

Autonomy

Governance knowledge

Education

Undergraduate degree in administration/management

Job description

Are you looking to advance your career at the heart of strategic decision-making within a major organization? This pivotal role as an Executive Advisor to the CEO—based in downtown Montreal—offers the perfect opportunity to leverage your political acumen, rigor, and big-picture vision.

Acting as a strategic right hand, you will serve as a key support to the CEO and the executive team, helping to drive governance, organizational efficiency, and the coordination of major priorities.

Your day‑to‑day work will involve preparing and tracking files for decision‑making bodies, ensuring administrative compliance, and guiding managers in optimizing their practices.

We are seeking a candidate with a relevant university background, strong influential leadership, and an excellent grasp of governance issues—particularly within complex business or institutional environments.

Ready to take your career to the next level and make a real difference in the governance of a key organization? Don’t miss this unique opportunity—submit your application today to discuss your ambitions!

Advantages

• A unique opportunity to actively contribute to the entire Quebec health network.
• A full‑time permanent position (35 hours/week).
• 13 statutory holidays and 9.6 annual sick days.
• A defined benefit pension plan (RREGOP) administered by Retraite Québec.
• A competitive annual salary based on experience.
• Flexible working hours and a hybrid work policy.
• Opportunities for training and professional development.
• An employee and family assistance program, including telemedicine.
• An organizational culture focused on humanity, innovation, and excellence.
• Various team activities led by an innovative Social Club.

Responsibilities

• Strategic Support and Governance
  • Develops, implements, and updates management frameworks, standards, and administrative tools to support the strategic direction set by Executive Management;
  • Monitors the landscape and ensures that practices comply with applicable laws, regulations, policies, directives, and organizational standards;
  • In collaboration with the Direction and the Personal Information Protection Officer, ensures compliance with requirements regarding confidentiality, information protection, information security, and records management;
  • Advises Executive Management on the analysis, development, and monitoring of strategic files with organizational scope;
  • Prepares, coordinates, and reviews materials for various governance bodies (Board of Directors and Audit Committee), executive committees, and strategic planning exercises. Ensures the quality and relevance of information presented, oversees rigorous follow‑up on decisions and recommendations, and coordinates the actions required to facilitate their effective implementation;
  • Represents Executive Management on committees and working groups, as assigned;
  • Issues administrative guidelines to teams within their scope of authority;
  • Supports work organization and contributes to continuous process improvement within a transformation context.
• Coordination and Support for Executive Management
  • Assists Executive Management in managing strategic priorities, tracking organizational commitments, and coordinating files;
  • Monitors mandates, action plans, accountability reporting, and requests from internal and ministerial bodies;
  • Coordinates the preparation, quality, and consistency of documents for Executive Management meetings intended for various decision‑making bodies;
  • Acts as a liaison between Executive Management and various internal and external entities;
  • Supports managers reporting to Executive Management in their administrative and strategic functions.
• Organizational leadership and management practices
  • Promotes the harmonization and improvement of administrative practices, processes, and management tools within the Executive Office and the Management Committee;
  • Acts as an expert advisor and resource person regarding governance, administrative management, and work organization;
  • Contributes to sharing best practices with management teams and administrative staff.

Qualifications

• Hold an undergraduate university degree in a field relevant to the position, such as administration, management, or another related discipline;
• Possess significant experience in an advisory role supporting senior executives;
• Possess a solid understanding of the health and social services network and its governance issues.

Key Competencies

• Exercise influential leadership that fosters collaboration, consultation, and stakeholder engagement;
• Possess excellent analytical, strategic judgment, and synthesis skills;
• Demonstrate highly developed political acumen and interpersonal skills;
• Demonstrate the ability to manage complex and evolving environments;
• Demonstrate strong organizational skills, autonomy, and the ability to effectively manage priorities;
• Demonstrate exemplary rigor, discretion, professional ethics, and a strong sense of responsibility;
• Act with integrity, professionalism, and adherence to the highest ethical standards;
• Possess excellent oral and written communication skills, as well as strong writing abilities.

Our Client operates across Canada, and globally/internationally in the United States and other countries. This company takes all reasonable means to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires this where it is necessary and its existing bilingual employees are unable to fulfil these job duties. Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to:

• communicate with English‑speaking clients/partners/employees located outside Quebec on a regular basis
• work on client projects, products or deliverables that are required to be delivered to clients in English

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity‑seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non‑binary/gender non‑conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [e-mail] to ensure their ability to fully participate in the interview process.