Director of Operations - YYC

Unifi Aviation Canada, Inc.; Calgary; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Flight privileges

Earned wage access

Medical insurance

Dental insurance

Vision insurance

Paid time off

RRSP with company match

HSA/PSA allowance

Wellness program

Annual performance bonus

Job summary

Unifi Aviation Canada, Inc. seeks a Director of Operations to manage regional station operations, ensuring safety, professionalism and financial performance. The role requires a seasoned leader with strong operational insight and business acumen.

The position drives staffing, P&L ownership, and continuous improvement across the operation, partnering with executives, vendors, and customers. Travel and 24/7 operational readiness are expected.

Qualifications

• Must have experience in airline ground handling services.
• Experience managing a budget.
• Identify, evaluate and refine operational and financial results to meet targets.
• Lead, coach and develop team members toward corporate goals.
• Strong communication skills and decisive problem solving.
• Credentials as required by local authorities and supervisory experience.

Responsibilities

• Oversee regional station operations to ensure safe, professional service delivery.
• Evaluate daily staffing and align resources for optimal performance.
• Anticipate staffing needs and implement proactive recruitment.
• Full P&L responsibility for operations.
• Daily labour management and execution of plans.
• Drive continuous improvements and share results with exec team and customers.
• Foster partnerships with internal teams, vendors and partners.

Skills

Leadership

Budget management

Strategic planning

Safety leadership

Communication

Education

Bachelor’s degree or equivalent

Job description

Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.

We are seeking an individual to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. Join our team and see where the flight benefits can take you.

Job Summary:

The Director of Operations is responsible for all regional station operations, ensuring that the delivery of services is consistent, professional, safe, and secure. The role requires a seasoned senior manager with strong operational and business understanding and leadership skills. The incumbent must have the ability to run a business in a challenging environment.

• Flight Privileges : Offered after 30 days for employees and eligible family members!
• Competitive pay with daily access to earned wages.
• Comprehensive Medical, Dental and Vision Insurance for full-time employees.
• Paid time off - 4 weeks paid off, statutory holidays .
• RRSP with 3% company match contribution .
• $300 available for HSA/PSA .
• Exclusive Discou nts and Additional Wellness program.
• Eligible to receive annual performance bonuses as additional compensation .

Job Duties:

• Oversight of Operational leadership and drives safety, operational performance, customer experience, and financial results .
• Evaluate daily staffing and ensures resources are aligned for optimum performance .
• Anticipate future staffing needs and ensure proactive recruitment measures are implemented .
• Full P&L responsibility .
• Daily labo u r management .
• Execute daily, weekly, and monthly operational plans consistent with customer expectations .
• Identify and drive continuous improvements in the operation process and communicate them to the executive team and customer .
• Build effective partnerships with internal departments, outside vendors, contractors, business partners, communities, and other business entities .
• Interacts regularly with the executive team to ensure operational priorities are aligned with total company direction.
• Promotes team-building initiatives and performs coaching and mentoring activities to develop and motivate team members.
• Ensures information is communicated in a clear, accurate , and comprehensive manner.
• Participates in employee relations investigations when complaints are brought forth and resolves issues in a professional and timely manner.
• Monitors and enforces safe working conditions in accordance with regulatory requirements, Unifi policies and safety procedures, and all applicable laws.
• Promotes and adheres to policies , including but not limited to, Safety, Anti-Harassment and Equal Employment Opportunity.
• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Qualifications:

• Must have experience in airline ground handling services .
• Experience managing a budget .
• Must have the ability to identify , evaluate and refine operational and financial results and manage to meet target performance.
• Must be able to lead team members effectively, as well as coach and develop individuals toward meeting corporate and individual goals.
• L ead innovation by teaching, consensus-building, and project execution.
• Ability to manage multiple priorities and be self- starting on tasks within area of expertise.
• Ability to lead and demonstrate initiative and work well in a team environment
• Excellent oral and written communication skill s and a s olid decision-maker with exceptional analytical skills.
• Must be able to obtain credentials required as per local authorities .
• Supervisory experience is required .

Preferred Qualifications:

• Bachelor’s degree or equivalent work experience .
• Minimum of six years in anaviationground operations station or regional leadership position.

Physical requirements :

• Must be able to frequently push, pull, stoop, squat, kneel, bend, l ift up to 70lbs and move up to 70lbs ; and constantly walk, stand, handle, grasp and reach out . May have to reach above shoulder occasionally.

Working conditions:

• You will need to have flexibility in your schedule , including nights, weekends, and holidays . We operate 365 24/7 operations.
• Must be willing and able to travel as operationally needed.

"Unifi is committed to equal opportunity employment regardless of race, colo u r , ancestry, religion, sex, national, origin, sexual orientation, age, citizenship, marital status, disability or veteran status."

Unifi Aviation Canada, Inc . As an equal-opportunity employer, we welcome and encourage applications from all qualified individuals. We are committed to creating a diverse, inclusive, and accessible work environment.