Administrative Assistant - YYZ

Unifi Aviation, LLC; Toronto; Hybrid; CAD 55,000 - 62,000; Full time

Benefits offered by this job

Comprehensive health benefits

Travel privileges

Flexible schedules

Job summary

Unifi Aviation Canada, Inc. is seeking an Administrative Assistant to support ground handling operations at Toronto Pearson.

You will handle injury and leave files, coordinate returns-to-work, and assist station leadership with payroll, scheduling, and onboarding in a fast-paced, unionized airport environment. The role requires 3+ years of admin experience, strong MS Office skills, and familiarity with WSIB processes.

Qualifications

• Minimum 3 years of administrative or office experience.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint).
• Experience with WSIB reporting or tracking.
• Experience supporting injuries, medical leaves, or return-to-work processes in a safety-sensitive environment.
• Experience in a unionized workplace and applying collective agreements is an asset.
• Experience in aviation, transportation, logistics, or industrial operations is an asset.

Responsibilities

• Track and support employee injury and medical leave files, including WSIB and STD/LTD.
• Coordinate and maintain injury, illness, and leave documentation and forms.
• Confirm medical restrictions and assist with modified duty and return-to-work planning.
• Monitor cases to meet timelines and ensure proper reporting.
• Maintain confidential records related to injuries, accommodations, and attendance.
• Prepare injury and leave-related reports for audits and management review.
• Identify trends and elevate concerns to leadership or HR as needed.
• Act as liaison between employees, providers, unions, and benefits admins.
• Provide general admin support: payroll, scheduling, onboarding, Kronos/UKG tasks.
• Compile reports and draft internal communications; keep postings current.

Skills

Microsoft Office

WSIB reporting

Unionized environment experience

Aviation/transport/logistics exposure

Attention to detail

Tools

Kronos

UKG

HRIS

Job description

Unifi Aviation Canada is seeking an Administrative Assistant to support our ground handling operation at Toronto Pearson International Airport. This role provides general administrative and operational support to station leadership while coordinating employee injuries, medical leaves, and return-to-work activities in a fast-paced, unionized, and safety-sensitive airport environment.

Key Responsibilities

• Track and support employee injury and medical leave files, including WSIB (Occupational), STD/LTD (Non-Occupational), and other medical leaves
• Coordinate and maintain injury, illness, and leave documentation, including medical forms, work restrictions, and accommodation requests
• Confirm medical restrictions and assist with modified duty and return-to-work planning in collaboration with Operations, HR, unions, healthcare providers, and benefits administrators
• Monitor injury, medical leave, and return-to-work cases to ensure documentation, follow-ups, and reporting timelines are met in accordance with WSIB requirements, collective agreements, benefits providers, and company policies
• Maintain accurate, confidential, and up-to-date records related to workplace injuries, accommodations, modified duties, attendance, and employee absences
• Prepare injury, attendance, and leave-related reports to support operational planning, audits, and management review
• Identify recurring injury, attendance, or return-to-work trends and elevate concerns to station leadership or Human Resources as appropriate
• Act as a liaison between employees, healthcare providers, unions, benefits administrators, and internal stakeholders to support safe, timely, and compliant return-to-work outcomes in a safety-sensitive environment
• Exercise sound judgment and discretion when handling sensitive medical and employee information
• Provide general administrative support to station leadership and ground handling operations, including maintaining personnel files, coordinating airport badges and uniforms, supporting onboarding and recruitment activities, and assisting with payroll, scheduling, shift bids, and vacation tracking using Kronos and UKG
• Compile reports, prepare administrative documentation, draft internal communications, and ensure workplace postings and corporate communications are current
• Schedule meetings, prepare agendas, take minutes, and perform other administrative duties as assigned

Qualifications

• Minimum 3 years of administrative or office experience, preferably in an operational or unionized environment
• Proficiency with Microsoft Office (Excel, Word, PowerPoint)
• Experience with WSIB reporting or tracking
• Experience supporting employee injuries, medical leaves, or return-to-work processes in an operational or safety-sensitive environment
• Experience working in a unionized workplace and applying collective agreement provisions related to attendance, injuries, and modified duties is an asset
• Experience in aviation, transportation, logistics, or industrial operations is considered an asset

Skills & Abilities

• Ability to handle a high volume of emails, documentation, and competing priorities
• Strong organizational skills and attention to detail
• Ability to work independently with minimal supervision while managing multiple time-sensitive priorities
• Ability to interpret and apply company policies, benefit plans, and collective agreements related to attendance, injuries, and return-to-work processes
• Strong communication skills when working with employees, leadership, unions, and external stakeholders
• Professional, discreet, and confident when handling sensitive employee information
• Comfortable working in a fast-paced, safety-critical airport environment

Why Join Unifi Aviation Canada?

Unifi is a destination for more than 40,000 aviation professionals who are building meaningful careers. From contributing to important projects from day one to working alongside passionate teams, Unifi offers the opportunity to be part of a fast-growing organization in the aviation industry.

Following our successful launch in Calgary, Unifi’s growth plans across Canada are significant and nationwide. We are committed to supporting our employees’ development and creating opportunities to grow within the organization.

We show our appreciation by offering:

• Starting wage of $27.55 per hour
• Travel privileges
• Comprehensive health benefits
• Flexible schedules
• Resources to support your personal and professional goals

This role supports safety-sensitive airport operations and plays a key part in employee injury and return-to-work coordination, offering stability, responsibility, and long-term growth within the aviation industry.

Unifi Aviation Canada, Inc. As an equal-opportunity employer, we welcome and encourage applications from all qualified individuals. We are committed to creating a diverse, inclusive, and accessible work environment.