Director of Operations - Integrated Surgical Program - Regular Full-time 2026-18573

Sunnybrook Health Sciences Centre; Toronto; On-site; CAD 140,000 - 200,000; Full time

Job summary

Sunnybrook Health Sciences Centre in Toronto seeks a Director of Operations for the Integrated Surgical Program to lead surgical activity across two main Sunnybrook sites. You will manage a $69M operating budget and supervise several service areas, coordinating with program chiefs and anesthesia leadership to advance academic and clinical care.

The role requires strong strategic planning, change management, and collaboration with internal and external partners to optimize resource use and

Qualifications

• Clinical or health administration master’s degree is required.
• 5-10 years of formal leadership/management experience, preferably at director level in a surgical/procedural environment.
• Experience leading programs or managing units within a complex health care setting.
• Ability to be flexible and agile during periods of change and shifts in strategic goals.
• Experience building and leading effective teams for process improvement.
• Excellent interpersonal and communication/presentation skills.
• Ability to collaborate across programs and departments with diverse interprofessional teams.
• Strong problem solving, decision-making and conflict resolution skills.
• Proven strategic thinking and action planning to address organizational needs.
• Knowledge of healthcare industry trends and factors affecting delivery and operations.

Responsibilities

• Provide clinical and financial administration across the portfolio.
• Oversee capital planning and program planning for future partnerships.
• Provide representation at regional and provincial meetings relevant to portfolio activity.
• Lead multi-site operations and manage direct reports including program staff.
• Collaborate with Department/Program Chiefs, Medical Directors and senior leaders to advance care delivery.
• Drive resource planning and ensure high quality care delivery across sites.

Skills

Leadership experience

Strategic thinking

People management

Change management

Team building

Interpersonal skills

Communication/presentation

Decision making

Action planning

Healthcare industry knowledge

Education

Clinical or health administration master’s degree

Job description

Nationally leading and globally recognized, Sunnybrook Health Sciences Centre is a large academic health sciences centre in the heart of Toronto. With 1.2 million patient visits each year, Sunnybrook is proud to be fully affiliated with the University of Toronto. The centre is internationally renowned in areas including trauma and burns, cancer, cardiovascular care, neurosciences, rehabilitation and precision diagnostics and therapeutics. Sunnybrook has earned a lasting reputation for bringing expertise and compassion to some of health care’s most complex challenges.

As the Director of Operations for the Integrated Surgical Program, you will be leading surgical and procedural activity over two primary Sunnybrook sites. This role, together with the Program Chief and Chief of Anesthesia supports the advancement of academic and clinical care for patients requiring procedural care including tertiary level surgeries/procedures. The successful incumbent will be responsible for providing multi-site strategic and operational support for a portfolio of areas with a $69M operating budget, including the Operating Room, Post Anaesthetic Care Unit, High Intensity Surgical Stay Unit, Regional Block Areas, Same Day Surgery, Surgical Short Stay Unit, Endoscopy, Colposcopy, Cystoscopy, Pre- Admissions Clinic, and the Medical Device Reprocessing Centre. The program also maintains strong relationships with partnering surgical hospitals.

The successful candidate must have extensive experience in strategic and operational planning; performance and quality management, preferably gained from working in a complex surgical environment. Ideally, the candidate should have developed these skills in the context of a large tertiary care academic health sciences centre with a busy trauma program. A critical success factor is the ability to build strong teams and be a strategic and operational partner to the Program Chief and Chief of Anaesthesia.

This role works in collaboration with Department/Program Chiefs, Medical Directors, Senior Leadership, Directors, Managers, interprofessional teams, patients and their families. The role responsibilities include clinical and financial administration, capital planning, program planning, operational planning for future partnerships and providing representation at regional and provincial meetings relevant to portfolio activity. The Operations Director will have several direct reports, including Patient Care Managers, Advanced Practice Nurses and Project Leaders.

The successful candidate will:

• Demonstrate leadership consistent with our mission, vision and values
• Lead the Program to identify resource needs, create care delivery processes and systems to achieve the highest quality care
• Contribute to the Hospital’s strategic planning process by identifying priorities and implement program changes
• Manage the program’s budget to ensure consistent with effective utilization of resources in accordance with the Program and Hospital operating plan
• Provide leadership on hospital wide activities such as the hospital information system implementation.
• Demonstrate innovative approaches to care delivery, acknowledging our critical role in the Ontario healthcare system
• Collaborate with internal and external partners to achieve organizational goals and objectives

Qualifications & Skills:

• Clinical or health administration master’s degree
• A minimum of 5-10 years of formal leadership/management experience (preferably at the Director level and/or in a surgical/procedural environment)
• Experience leading programs or managing units within a complex health care setting
• Demonstrated ability to be flexible and agile while efficiently supporting the organization during periods of change and shifts in strategic goals and objectives
• Experience in building and leading effective teams to conduct various project work such as process improvement
• Excellent interpersonal and communication/presentation skills
• Demonstrated ability to work collaboratively and supportively across programs and departments and with diverse interprofessional teams
• Strong problem solving, decision-making and conflict resolution skills
• Demonstrated ability to develop and implement action plans that achieve organizational goals and objectives
• Proven strategic thinking skills in identifying the needs of the program and organization and creating an action plan to address those needs
• Strong understanding of the healthcare industry including emerging trends and developments, and factors influencing healthcare delivery and operations