Director of Operations - Canada

Survale, Inc; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading company in automotive services is seeking a Director of Canadian Operations to manage catastrophe hail operations across Canada. This role involves overseeing repair operations, ensuring customer satisfaction, and requires significant travel. The ideal candidate will have a strong background in automotive repair and management.

Benefits

Company Car

Performance-based Bonus

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Cell Phone

Qualifications

• Extensive management experience required.
• Automotive repair background essential.

Responsibilities

• Interact with customers daily.
• Manage resources to maximize profitability.
• Oversee work quality and interact with employees.

Skills

Customer Service

Relationship Management

Process Management

HR Management

Expense Management

Independent Work

Education

High School Diploma

Tools

Crash Estimating Systems

Job description

Know-How Systems is looking for a Director of Canadian Operations to oversee catastrophe hail, including estimating and repairs, as well as claims management. The role also includes oversight of our full-time repair operations across Canada, such as paint and body shop operations, PDR, wheel repairs, and key replacement. The candidate must provide outstanding customer service and client relationship management. Extensive management experience in handling HR, payroll, process management, and expense management is required. Automotive repair background utilizing crash-estimating systems is essential; experience estimating PDR is a plus. This position requires 50-75% travel. Training on KhS processes and job duties will be provided.

Responsibilities

As a Director, you will :

• Interact with customers daily
• Manage resources to maximize profitability
• Manage P&L to drive sales
• Hold employees accountable for results
• Oversee work quality and interact with employees
• Provide the highest level of customer service
• Assist operations at storm sites and perform other duties as assigned

Requirements

• High school diploma or equivalent
• Ability to work catastrophes for extended periods
• Ability to travel within 24 hours
• Great attitude
• Ability to work independently
• Handle multiple tasks in stressful situations

Preferred Skills and Qualifications

• Prior operational auto body management experience
• Experience with crash estimating systems – Mitchell and Audatex
• Proven customer satisfaction and retention

Benefits Overview

Some benefits of working full-time at Know-How Systems include :

• Company car
• Performance-based bonus
• Competitive salary commensurate with experience

We offer a comprehensive benefits package including medical, dental, vision, disability, and life insurance through RBC Extended Health Care and Manual Life RPP (Registered Pension Plan), as well as a cell phone.

About Know-How Systems

Founded in 2008, Know-How Systems Global (KhS) is a global automotive services company providing catastrophe hail repair, OEM and in-transit repair services, auto body repairs, and appraisal services across North America. KhS’s headquarters is in St. Louis, MO, USA, with Canadian locations in Calgary, Edmonton, and Red Deer, Alberta. Owned by Dent Wizard International, KhS's clients include major auto manufacturers and most insurance carriers.

J-18808-Ljbffr

Create a job alert for this search