Digital Agency Operations Director

Jumpfactor Marketing; Canada; Remote; CAD 100,000 - 150,000; Full time

Job summary

A leading marketing agency in Canada is seeking a Digital Operations Director to oversee operational processes and manage a team of functional leaders. The role focuses on ensuring high-quality work, performance excellence, and adherence to KPIs. Ideal candidates will have extensive experience in digital marketing and project management, with a passion for people management and data-driven decision-making.

Qualifications

• Minimum 8+ years experience, 4+ years in hands-on marketing & project management.
• Experience managing teams of 10+ direct reports.

Responsibilities

• Managing a team of 8+ functional managers leading approximately 70 people.
• Conducting weekly meetings with managers to ensure deliverables and results.
• Ensuring project profitability and client ROI.

Skills

SEO

Inbound Marketing

Content

Social Media

Web Development

Email Marketing

Paid Media

Design

People Management

Project Management

Job description

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Jumpfactor is an award-winning, 7-time Growth 500 fastest-growing marketing agency in Canada. We are currently seeking an experienced and highly organized Digital Operations Director to join our dynamic team. Specializing in digital marketing, Jumpfactor is committed to delivering measurable results for managed IT & cybersecurity firms. We are the largest pure digital agency in our niche with plans to grow 5X in the next four years.

Role Overview:

As a Digital Operations Director, you will play a key role in ensuring the seamless execution of operational processes across all service lines. You will oversee and manage a team of approximately 8 cross-functional leaders, including departments such as SEO, Content, Web Development, Design, Paid Media, Email Marketing & Automation, and Social Media. You will be ultimately responsible for ensuring high-quality work, performance excellence, and maintaining a high standard as measured by clear KPIs and goals.

What success looks like in this role…

• Clients consistently achieve the expected ROI from our services.
• Functional managers excel at maintaining performance standards for their teams.
• Issues are proactively resolved by team members in alignment with our core values.
• KPIs are achieved consistently on weekly, monthly, and quarterly bases.
• Decisions are made swiftly, with managers and directors stepping in when necessary to prevent issues.
• Organizational profitability is protected through capacity management and accurate hiring forecasts.
• Adherence to playbooks and KPIs is prioritized daily, with a focus on accountability.

Jumpfactor's CORE VALUES:

• Be STRATEGIC
• Be PASSIONATE
• Be TENACIOUS
• Maintain INTEGRITY

WHO YOU ARE:

• Minimum 8+ years of experience with at least 4+ years in hands-on marketing & project management (mandatory).
• Well-versed in SEO, inbound marketing, content, social media, web development, email marketing, paid media, and design.
• At least 4 years managing teams of 10+ direct reports (mandatory).
• Experience in growth environments overseeing teams of 50-100 members.
• Highly systems-focused, experienced in SOPs, KPIs, and building high-performance teams.
• Proven track record in coaching and managing performance in companies generating $15M-$50M+ in revenue.
• Passionate about people management.
• Exceptional interpersonal and collaborative skills.
• Ability to make tough personnel decisions with zero tolerance for mediocrity.
• Data-driven in success tracking across all areas.
• Extremely organized, detail-oriented, disciplined, and resourceful.
• Proficient in leveraging AI to optimize marketing execution.
• Experience with Traction EOS or Rockefeller Habits is a plus.
• Agency experience is a major asset.
• Proactive in workload and resource management.
• Obsessed with details; effective micromanagement is your superpower.

RESPONSIBILITIES:

Operational Excellence:

• Managing a team of 8+ functional managers leading approximately 70 people.
• Conducting weekly meetings with managers to ensure deliverables and results.
• Managing capacity planning and hiring budgets aligned with business forecasts.
• Removing roadblocks and meeting milestones, being hands-on when necessary.
• Utilizing automation and new technologies to enhance client value.
• Ensuring project profitability and client ROI.

Leadership Team Accountability & Management:

• Holding team members accountable for KPIs, results, and SOP adherence.
• Coaching, mentoring, recruiting, and skill-building with measurable goals.
• Ensuring leadership succession planning.
• Fostering a culture of excellence, high energy, and alignment with core values.
• Implementing and overseeing quality standards through auditing and measurement.
• Standardizing coaching and training practices across the organization.
• Mentoring functional managers for growth or role transition.
• Reporting to the Head of Agency Operations.

KPI Management & Adherence:

• Tracking campaign performance via KPI dashboards.
• Monitoring manager adherence to standards and managing risks.
• Maintaining SLAs for quality work.
• Addressing risks, milestones, and performance issues promptly.

Service Delivery Innovation:

• Creating, documenting, and streamlining systems and processes.
• Keeping up with inbound marketing trends and strategies.
• Managing quality standards through QA processes.
• Collaborating with other departments to meet company goals.

Next Steps: If you are excited about this opportunity and meet the qualifications, we invite you to apply. Successful candidates will undergo assessments to evaluate their potential.

Job Type: Full-time, Remote

Seniority level

• Director

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Advertising Services