Director of Operations

Fresh Start Foods; Milton; On-site; CAD 100,000 - 120,000; Full time

Benefits offered by this job

Health benefits

RRSP matching

Profit sharing

Weekly payroll

Career advancement

Training opportunities

Safety boot allowance

Full-time hours

Team environment

Job summary

Fresh Start Foods, based in Milton, Ontario, is recruiting for a Full-Time Director of Operations. The role oversees daily warehouse and transportation activities, enforces policies, and participates in the Senior Leadership Team.

You will develop processes to maximize safety, quality, and productivity while guiding a dedicated team. The position offers a Monday-Friday schedule with a salary between CAD 100,000 and CAD 120,000 per year, plus bonuses and allowances.

Qualifications

• Minimum 5 years of leadership experience in a similar role.
• Excellent written, verbal, organizational and communication skills.
• Ability to work in a fast-paced, high-pressure environment.
• Ability to collaborate effectively with others and build relationships.
• Strong time management and organizational skills.

Responsibilities

• Serve as a resource and servant leader to create an environment that fosters achievement and teamwork.
• Hire, train, mentor, monitor performance, and cooperate with HR on disciplinary actions when needed.
• Develop and nurture future warehouse/transportation leaders with senior leadership.
• Ensure adherence to company values and procedures across the department.
• Oversee accuracy of order shipment, transport, inventory, quality, and safety standards.

Skills

Leadership

Staff development

Communication

Time management

Problem-solving

Job description

Join one of the BEST teams in the Industry

At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.

We are seeking individuals:

• Who are customer centric
• Who are able to deliver on their commitments
• Who value individual excellence and collective performance
• Who care and give back - sustainable agriculture, the environment, corporate citizenship
• Who go above and beyond to provide options for our customers
• Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience

For more than 30 years, Fresh Start Foods has proudly delivered a full range of fresh produce solutions to customers across Canada. As a valued member of the Gordon Food Service (GFS) family of companies, we are honored to be recognized by Forbes as one of Canada’s Best Employers in 2026.

We are currently hiring a Full-Time Director of Operations to join our team based out of our Milton, ON location. They will oversee all daily operations of the facility, from warehouse and transportation to ensuring policies and procedures are followed, while participating in Senior Leadership Team. They will also develop processes that will maximize stewardship, safety, quality, and productivity.

Position: Full-Time, Permanent.

Schedule: Monday to Friday, business hours.
Salary: Between $100,000-120,000 per year plus additional bonuses and allowances.

Duties and Responsibilities

Leadership

• Serves as a resource and servant leader. Creates an environment that stimulates achievement, creates opportunities, and sets an expectation for teamwork and success.
• Interviews, hires, trains, and retains management staff. Conducts performance monitoring of staff and initiates follow-through with disciplinary action and termination in consultation with Human Resources when appropriate for the department.
• Mentors motivate and develop staff and act as a role model and resource. Works with Warehouse and Transportation Leadership to identify and develop future warehouse/transportation leaders.
• Adheres to cornerstone values and applicable practices of the organization.

Operations and Efficiency

• Responsible for the accountability and overall performance of divisional initiatives, including complete and accurate customer order shipment, accurate transport and delivery of products; quality and inventory standards and salvage; system and other audits; and the general maintenance and management of the division.
• Maintains knowledge of the division route growth plan and its effect on operations systems and personnel requirements. Collaborates with the local transportation supervisors on route placement plans to maximize warehouse efficiencies and transit/delivery departure requirements.
• Collaborates with Transportation Manager to create, review, and implement divisional policies and procedures.
• Collaborates with department heads to coordinate warehouse activities with other functions, including production, sales, administration, purchasing, and safety.
• Works with department leadership and staff to develop creative plans for operations systems and procedures to improve customer service, safety, efficiency, accuracy, product care, sanitation, and employee morale.
• Ensures training requirements and tracking are complete for all warehouse and transportation employees.
• Maintains accountability for the acquisition, trial, evaluation, and repair of equipment, supplies, and resources utilized in the warehouse.
• Maintains relevant and updated knowledge and technical aptitude on current operations systems, utilizing this knowledge to make educated, data-driven decisions in every day and emergent operational crises.
• Planned and executed production to fulfill all regulatory and SQF requirements.
• Perform any other duties as required.

Essential Skills and Qualifications

• Must have at least 5 years of leadership experience in a similar role.
• Must have good written, verbal, organizational, and communication skills and problem-solving capabilities.
• Ability to work in a fast-paced, high-pressure, challenging environment
• Ability to work effectively with others as well as build and maintain appropriate interpersonal relationships.
• Must have good time management and organizational skills.

Fresh Start Foods offers a range of benefits, including:

• Comprehensive health and dental benefits (including vision, prescription drugs, disability, and extended health coverage)
• Registered Retirement Savings Plan (RRSP) Matching Program
• Annual Profit Sharing Bonus
• Weekly paychecks
• Employee Family Assistance Program
• Opportunities for career advancement
• Employee Recognition Programs
• Company-sponsored events (Family Picnic, Staff Celebration, BBQs)
• Training opportunities
• Annual Safety Boot Allowance Program
• Full-time hours
• A team-oriented work environment

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Fresh Start Foods is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to:

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