Director, IT Service Delivery - Underwriting, New Business and Claims

iA Financial Group (Industrial Alliance); Quebec; Hybrid; CAD 140,000 - 190,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive benefits

Employee share purchase plan

Vacation, wellness days & personal dev

Telemedicine services

EFAP

Ergonomic furniture program

Performance bonus

Discounts on iA products

Job summary

iA Financial Group is seeking a seasoned Director, IT Service Delivery to lead critical initiatives across Underwriting, New Business and Claims. You will steer strategic IT programs, optimize delivery models, and partner with internal and external stakeholders to accelerate technology modernization.

The role requires extensive IT leadership, strong analytics, and expertise in SAFe/DevOps practices, with fluency in both French and English to guide senior partners and vendor negotiations.

Qualifications

• Bachelor's degree in computer science or related discipline is required.
• 15+ years of information technology experience with leadership of large-scale programs.
• Advanced French and English proficiency for meetings, negotiations, and communications.

Responsibilities

• Lead end-to-end execution of strategic IT initiatives translating business priorities into delivery roadmaps.
• Evolve operating model toward simpler, more predictable delivery with Fusion Team practices.
• Drive delivery performance with data by monitoring KPIs and removing bottlenecks.
• Define and implement an AI roadmap to improve automation, documentation, testing, and efficiency.
• Manage IT partners and vendors ensuring quality deliverables and knowledge transfer.
• Advise on technology solutions including software packages, cloud-based solutions, and reusable platforms.
• Oversee security, compliance, financial management, project health, and production stability.
• Ensure adherence to processes and contribute to continuous improvement of methods.
• Coordinate needs for applications, information, data, and technology services.
• Maintain strong relationships with business sectors and IT teams to evolve services.

Education

Bachelor's degree in computer science or related discipline

Job description

Director, IT Service Delivery - Underwriting, New Business and Claims

Build the Future with Us

Are you passionate about digital transformation, operational excellence, and technological innovation? Do you want to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As Director, IT Service Delivery - Underwriting, New Business and Claims, you will play a key role in managing, evolving, and optimizing a strategic technology ecosystem that supports critical business functions. This position offers a unique opportunity to leverage your expertise in leadership, delivery model transformation, partner management, and continuous improvement. You will contribute directly to accelerating technology modernization by using data and artificial intelligence as practical levers to improve efficiency, quality, and delivery predictability. You will also act as a trusted strategic partner to the Senior Director, IT Service Delivery, ensuring alignment between business priorities, strategic objectives, and organizational performance.

What You'll Accomplish With Us

• Lead the end-to-end execution of strategic initiatives by translating business priorities into actionable delivery roadmaps while meeting timelines, budgets, and value objectives.
• Evolve the operating model and ways of working toward a simpler, more predictable, and more accountable delivery approach, notably through the adoption of collaborative Fusion Team practices.
• Drive delivery performance through data by establishing and monitoring key performance indicators to identify improvement opportunities and eliminate bottlenecks.
• Define and implement an artificial intelligence roadmap aimed at improving automation, documentation, testing quality, and team efficiency.
• Manage the performance of IT partners and vendors, ensuring quality deliverables, commitment fulfillment, knowledge transfer, and the development of internal capabilities.
• Advise business partners on the selection and implementation of technology solutions such as commercial software packages, shared services, cloud-based solutions, and reusable platforms.
• Oversee the overall performance of the solutions under your responsibility, including security, compliance, financial management, project health, and production environment stability.
• Ensure adherence to established processes, guidelines, and standards while contributing to the continuous improvement of working methods.
• Plan and oversee the management of needs related to applications, information, data, infrastructure, and technology services.
• Maintain strong and proactive collaborative relationships with business sectors, IT teams, and various internal partners to ensure the seamless evolution of services and applications.

What Could Accelerate Your Success In This Role

• Has more than 15 years of experience in information technology, including the management of large-scale strategic programs or projects and multiple teams.
• Holds a bachelor's degree in computer science or a related discipline.
• Is recognized for their inspiring leadership and ability to guide teams through complex technology transformations.
• Stands out for their ability to influence, negotiate, and establish trusted relationships with business partners and senior leaders.
• Demonstrates strong analytical skills and the ability to drive performance through data, metrics, and measurable indicators.
• Is known for their strategic vision, execution rigor, and ability to translate organizational priorities into tangible results.
• Possesses a strong understanding of the software development lifecycle, DevOps practices, scaled agile methodologies (SAFe), and Lean principles.
• Demonstrates solid expertise in data and artificial intelligence, along with the ability to integrate them into modern delivery models.
• Has significant experience in vendor management, outsourcing, and matrix management.
• Is able to travel to the corporate head office in Québec City once per month, as well as a minimum of four times per month to their designated office location (Montréal or Québec City).
• Has an advanced level of French proficiency (spoken and written).
• Has an advanced level of English proficiency, as the role requires leading meetings, delivering presentations, conducting negotiations, and preparing communications with internal partners and external vendors on a weekly basis.

Assets

• Experience in the insurance, financial services, or banking industries.
• Experience working in a matrix management environment.
• SAFe, DevOps, ITIL, or cloud technology certifications (AWS or Azure).

Why You'll Love Working With Us

• A work environment where learning and development merge with a collective pursuit of excellence;
• AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth;
• A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;
• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits

• Flexible group insurance plans
• Competitive retirement savings plan
• Employee share purchase plan
• Vacation program, wellness days, and personal development days
• Telemedicine services
• Employee and Family Assistance Program (EFAP)
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products
• And much more!