Senior Director, Customer Data & Analytics

iA Financial Group; Quebec; Hybrid; CAD 140,000 - 210,000; Full time

Benefits offered by this job

Flexible benefits

Pension plan

Employee share plan

Telemedicine

Job summary

iA Financial Group is seeking a Senior Director of Customer Data & Analytics to transform data capabilities and customer insights. You will partner with business leaders to translate data into strategic growth and value.

You will lead analytics strategy, customer segmentation, and MD(MDM) evolution while guiding a multidisciplinary team in a hybrid, people-focused environment.

Qualifications

• 10+ years of analytics, BI, data science, or data management experience.
• Experience managing professional teams in complex, matrix environments.
• Experience in financial services or insurance is an asset.

Responsibilities

• Define and implement an analytics strategy aligned with business priorities to drive growth.
• Develop customer segmentation, advanced analytics, and performance measurement initiatives.
• Enhance executive metrics, dashboards, and CLV approaches for growth and engagement.
• Champion a centralized customer view and evolve Master Data Management capabilities.
• Oversee development of advanced and predictive analytics models and data science practices.
• Ensure analytics tools, platforms, and data foundations are continuously improved.
• Maintain data quality, integrity, governance, and collaboration with tech and business partners.
• Lead a multidisciplinary team, fostering collaboration and talent development.

Skills

Strategic leadership

Data analytics

Stakeholder management

Team leadership

Education

University degree in actuarial science / math / CS / data science / business administration

Job description

Build the Future with Us

Are you passionate about data, analytics, and customer intelligence, and eager to contribute to an organization whose purpose is to help clients feel confident and secure about their future? As Senior Director, Customer Data & Analytics, you will play a key role in transforming our analytical capabilities and customer intelligence function.

Reporting to theVice President, Growth, Analytics and Customer Experience, you will be responsible for defining and evolving the data, analytics, and customer intelligence capabilities that support strategic decision-making, customer experience, and organizational growth. You will act as a strategic partner to business leaders, transforming data into tangible business value.

This role offers an excellent opportunity to showcase your expertise and fully leverage your potential within a caring and trusted organization. Here, people and their development are at the heart of everything we do, fostering an environment that encourages collaboration and innovation.

What You Will Accomplish with Us

As Senior Director, Customer Data & Analytics, you will be at the heart of our mission. Your key responsibilities will include:

• Define and implement an analytics strategy aligned with business priorities to drive growth, value creation, and strategic decision-making.
• Develop customer intelligence capabilities by leading customer segmentation, advanced analytics, and performance measurement initiatives.
• Enhance executive metrics, dashboards, and measurement frameworks, including Customer Lifetime Value (CLV) approaches, to optimize growth and engagement strategies.
• Champion an integrated customer data vision by ensuring a single, centralized customer view and leading the evolution of Master Data Management (MDM) capabilities.
• Oversee the development of advanced and predictive analytics models while promoting best practices in data science.
• Ensure the development and continuous improvement of analytics tools, platforms, and capabilities that maximize the value of data.
• Maintain data quality, integrity, governance, and optimal utilization in collaboration with technology teams and business partners.
• Engage, develop, and lead a multidisciplinary team by fostering collaboration, innovation, talent development, and results delivery.

What Could Accelerate Your Success in This Role

We are looking for someone who:

• Is recognized for their strategic vision and ability to transform data into business value.
• Demonstrates strong leadership skills and the ability to build and develop high-performing teams.
• Possesses excellent influencing, communication, and collaboration skills when working with business partners and diverse stakeholders.
• Is recognized for expertise in analytics, business intelligence, data science, and data management.
• Has more than 10 years of experience in analytics, business intelligence, data science, or data management.
• Holds a university degree in actuarial science, mathematics, computer science, data science, business administration, or a related field.
• Has significant experience managing professional teams in complex, matrix-based environments.
• Experience in financial services or insurance, as well as knowledge of modern data environments, advanced analytics, and artificial intelligence, is considered an asset.
• Has an advanced level of proficiency in French and an intermediate level of proficiency in English, as the successful candidate will interact daily, both verbally and in writing, with English-speaking business partners.

Why You'll Love Working with Us

• A workplace where learning and development are integrated with a shared pursuit of excellence.
• Artificial intelligence is accessible to everyone, helping increase personal effectiveness while supporting organizational growth.
• A healthy, safe, equitable, and inclusive work environment where individuals can reach their full potential.
• The opportunity to work in a hybrid environment supported by flexibility and access to inspiring, innovative workspaces.
• The chance to contribute directly to strategic decisions that shape the future of the organization.
• The opportunity to work at the intersection of data, growth, and customer experience.
• A team that values innovation, collaboration, and excellence.
• The opportunity to make a meaningful impact on how iA understands, serves, and retains its clients.

Competitive Benefits

• Flexible group insurance plans
• Competitive pension plan
• Employee share purchase plan
• Vacation program, wellness days, and personal development days
• Telemedicine services
• Employee and Family Assistance Program (EFAP)
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products
• And much more!