Administrative Support Clerk

iA Financial Group (Industrial Alliance); Montreal (administrative region); Hybrid; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Flexible group insurance plans

Competitive retirement savings plan

Employee share purchase plan

Vacation program and wellness and dev.

Telemedicine services

EFAP

Ergonomic equipment program

Performance bonus

Discounts on iA products

Job summary

iA Financial Group in Montreal is seeking an Administrative Support Clerk to help maintain operational efficiency in the Life and Disability Claims sector. You will execute administrative tasks with accuracy and support colleagues in a high‑workload environment where deadlines are critical.

The role emphasizes structured, detail‑oriented work and client service, including processing claims, handling documents, payments, and mail, while collaborating with teams across Canada in a hybrid work

Qualifications

• Requires a post-secondary diploma or equivalent experience.
• At least three years of relevant administrative or operational experience.
• Strong attention to detail and reliability.
• Excellent French, with intermediate English.
• Ability to manage priorities and deadlines.
• Excellent interpersonal and collaboration skills.

Responsibilities

• Open, process, and close disability claim files per procedures.
• Scan, file, and track Life Insurance and Disability documents.
• Handle administrative and financial transactions, including deposits and invoices.
• Manage departmental inboxes and mail distribution.
• Contribute to process improvements and optimization initiatives.

Skills

Attention to detail

Organizational skills

Team collaboration

Customer service

Communication skills

Autonomy

Education

Post-secondary diploma

3 years relevant experience

Job description

Build the Future with Us

Do you enjoy structured, detail-oriented, and hands-on work? Are you looking to contribute to the quality of service provided to our clients while playing a key role within a dedicated team? As an Administrative Support Clerk, you will directly contribute to the operational efficiency of the Life and Disability Claims sector by ensuring the smooth execution of administrative activities and supporting your colleagues in an environment where workloads are high and deadlines are critical.

Description

Do you enjoy structured, detail-oriented, and hands-on work? Are you looking to contribute to the quality of service provided to our clients while playing a key role within a dedicated team? As an Administrative Support Clerk, you will directly contribute to the operational efficiency of the Life and Disability Claims sector by ensuring the smooth execution of administrative activities and supporting your colleagues in an environment where workloads are high and deadlines are critical.

This position offers an excellent opportunity to leverage your administrative expertise, organizational skills, and operational leadership within a company that puts people at the heart of its priorities.

What You Will Accomplish With Us

• Opening, processing, and closing short-term and long-term disability claim files in accordance with established procedures.


• Scanning, filing, and tracking documents related to the Life Insurance and Disability sectors, ensuring the accuracy and integrity of records.


• Performing various administrative and financial transactions, including setting up direct deposits, processing invoices, cashing cheques, and managing issued payments.


• Managing departmental inboxes, as well as processing and distributing mail and special deliveries.


• Participating in the resolution of more complex situations and contributing to continuous improvement, innovation, and process optimization initiatives.

What Could Help You Succeed In This Role

• Holds a relevant post-secondary diploma or has a minimum of three years of relevant experience in a structured administrative or operational environment, ideally within the insurance, financial services, or complex administrative services sectors.


• Is recognized for their accuracy, attention to detail, and reliability.


• Demonstrates strong organizational skills and the ability to effectively manage priorities and meet deadlines.


• Possesses excellent interpersonal, communication, and collaboration skills.


• Is client-focused and solution-oriented.


• Demonstrates autonomy, sound judgment, and confidence in handling complex or ambiguous situations.


• Has an excellent command of French, both spoken and written.


• Has an intermediate knowledge of English, as the incumbent will communicate daily with English-speaking clients and partners across Canada through emails and phone calls.

Why You'll Love Working with Us

• A work environment where learning and development are combined with a collective pursuit of excellence.


• Artificial intelligence tools available to everyone, helping to enhance personal efficiency and support organizational growth.


• A healthy, safe, equitable, and inclusive workplace where people are encouraged to reach their full potential.


• The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative workspaces.

Competitive Benefits

• Flexible group insurance plans.


• Competitive retirement savings plan.


• Employee share purchase plan.


• Vacation program and wellness and personal development days.


• Telemedicine services.


• Employee and Family Assistance Program (EFAP).


• Ergonomic equipment program.


• Performance bonus.


• Discounts on iA products.


• And much more!