Director, Information Technology

Vancouver Whitecaps FC; Vancouver; On-site; CAD 100,000 - 110,000; Full time

Job summary

Vancouver Whitecaps FC is seeking a Director of Information Technology to lead its IT operations and strategy. The ideal candidate will enhance the organization’s IT infrastructure, manage budgets, and ensure a secure, efficient technology environment to support the Club’s strategic goals. Candidates should have a proven track record in IT management, particularly in high-performance settings like sports organizations.

Qualifications

• 7+ years of experience in enterprise IT infrastructure management.
• 5+ years in a leadership position overseeing IT support.
• 3+ years managing IT service desks in sports or large event environments.

Responsibilities

• Lead delivery and operation of core IT services, including cloud infrastructure.
• Develop and manage the department's budget.
• Ensure network performance, security, and infrastructure meet club needs.

Skills

Leadership

Communication

Project Management

Interpersonal Skills

Education

Bachelor’s degree in Computer Science or related field

Tools

Microsoft Intune

Active Directory

VMware

Azure

Google Cloud

Job description

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This range is provided by Vancouver Whitecaps FC. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$100,000.00/yr - CA$110,000.00/yr

Direct message the job poster from Vancouver Whitecaps FC

The Vancouver Whitecaps Football Club is seeking a strategic and operational leader to serve as Director, Information Technology. The successful candidate will be responsible for overall leadership and administration of all aspects of the Club’s IT infrastructure, equipment, support services, network/systems administration and cybersecurity across the Club’s offices and training facility. This role will work closely with the Coordinator, IT and act as key liaison with the Major League Soccer (MLS) technology team to ensure a secure, scalable, and high-performing technology environment that aligns with the Club’s strategic goals and the unique demands of a professional sports organization.

Key Responsibilities

• Lead the delivery and operation of core IT services, including compute, storage, virtualization (VMware), cloud infrastructure, SaaS platforms, telecommunications systems, and application management.
• Oversee the IT Service Desk and collaborate with the People & Culture (P&C) department for on and off-boarding processes, ensuring high service levels for daily operations.
• Manage systems administration for physical and virtual servers, including backups, Microsoft Intune, JAMF, Active Directory, and application updates.
• Ensure network performance, security, and remote work infrastructure meet current and future Club and MLS needs.
• Development and daily management of the department’s budget.
• Maintain and manage Club-owned technology inventory, including servers, AV, laptops, mobile devices, and networking equipment.
• Lead IT infrastructure projects, including strategic development, RFPs, vendor selection, implementation, follow up and upgrades with minimal disruption to operations.
• Stay current with emerging technologies and industry trends, providing strategic recommendations to executive leadership.
• Represent the Club in MLS technology working groups and ensure alignment with league-wide initiatives.
• Ensure compliance with local, national, and international privacy laws and regulations in collaboration with Legal, Business Intelligence, and Marketing.
• Develop and maintain business continuity and disaster recovery plans, including regular testing and updates.
• Mentor and develop the Coordinator, Information Technology, fostering a high-performance, customer-focused culture.
• Coordinate internal and external audits related to IT infrastructure and governance.
• Ensure adherence to IT governance frameworks (e.g., ITIL) and manage service provider relationships and SLAs.

Qualifications & Experience

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.
• 7+ years of experience designing, building, and managing enterprise IT infrastructure.
• 5+ years in a leadership role overseeing IT support, infrastructure, or systems administration teams.
• 3+ years managing IT service desks or providing IT support in sports, entertainment, or large event environments.
• Strong experience with Microsoft Intune, Active Directory, VMware, cloud platforms (Azure, Google Cloud), and backup/DR solutions.
• Familiarity with SaaS platforms, cloud-based storage, and mobile device management.
• Proven ability to manage multiple priorities and lead cross-functional projects.
• Excellent communication, project management, and interpersonal skills.
• Experience with IT governance, compliance, and regulatory standards.
• Ability to work flexible hours, including occasional evenings and weekends as required.

The Club

Vancouver Whitecaps FC is the longest-running professional soccer club in Canada and the United States. Since its inaugural season in 1974, the club has united generations of loyal fans in British Columbia and beyond. With academies in eight out of ten provinces, a network of partner clubs, and hundreds of camps and clinics every year, Whitecaps FC provide a foundation for Canada’s soccer future.

We are also strongly committed to providing opportunities to Canadian athletes, both male and female, with the largest soccer development structure in Canada. This includes academy programs in eight of ten provinces across the country.

In addition to building a winning team on and off the pitch, the Club places great importance in giving back to our community, harnessing the power of sport to create a stronger, more equitable & inclusive society through three key community goals: helping meet critical needs, using soccer to build life skills and creating soccer participation opportunities in Indigenous communities.

Vancouver Whitecaps FC believes that diversity and inclusion is critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. This includes but is not limited to people of colour, Indigenous people, persons with disabilities, and persons of any sexual orientation or gender identity. Should you require any accommodation throughout the recruitment process, please do not hesitate to contact our People & Culture department.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

"Within these walls, you are welcomed, accepted, and respected.

Here, no matter who you are or where you come from, you are home. And you’re part of the team regardless of your age, sex, sexual orientation, gender identity or expression, race, marital or family status, disability, or religious belief or non-belief. All we ask is that you be ethical and inclusive in all that you do. Be respectful of all players, fans, and staff, and remember to cheer loudest for the ones wearing the blue and white. Go ‘Caps!"

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

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