Information Technology - IT Service Specialist

ARITZIA; Vancouver; On-site; CAD 100,000 - 125,000; Full time

Job summary

Aritzia is seeking an IT Service Specialist to join their expanding Service Excellence team. This role involves supporting technology protocols, responding to IT incidents, and enhancing end-user experiences. Ideal candidates will have proven skills and a commitment to Aritzia's values. The position offers competitive compensation and a range of benefits.

Benefits

Product Discount

A-OK Commissary & Cafe

The SET - In-office fitness studio

Aritzia Virtual Wellness

Aspirational Workplace

Amenities

The Extras

Qualifications

• Relevant experience in IT support or technology.
• Skills in service excellence and incident management.

Responsibilities

• Serve as primary contact for end-user tech support.
• Provide reactive support for level 1 incidents.
• Coordinate responses to major IT incidents.

Skills

Proven skills

Commitment to learn

Job description

THE TEAM

The mission of the Technology Service Excellence Department is to ensure best-in-class service at all levels and enable the acquisition of technology assets.

THE OPPORTUNITY

Aritzia is growing, and our Service Excellence team is expanding accordingly. This is a unique opportunity to be part of the team that serves as the first response to all IT incidents and requests across stores, offices, and distribution centers. As an IT Service Specialist, you will support the development and delivery of technology support protocols, ensuring teams across the organization have the tools to resolve inquiries effectively and efficiently, while also setting the vision for self-service capabilities. The skills gained in this role open endless opportunities—from a rewarding career in Technology to continued growth within Aritzia.

THE ROLE

As the IT Service Specialist, your responsibilities will include:

1. Promoting positive technology experiences and outcomes, serving as the primary point of contact for all end-user tech support.
2. Providing reactive support for level 1 incidents, aiming to reduce threats and vulnerabilities.
3. Triaging and fulfilling all technology-related requests within defined SLAs.
4. Coordinating responses to major IT incidents in collaboration with cross-functional teams to minimize impact on end users and business operations.
5. Supporting the identification of underlying issues to prevent recurring incidents.
6. Supporting primary shifts throughout the week: Monday - Friday or Thursday - Monday.

THE QUALIFICATIONS

The IT Service Specialist should have:

• Proven skills, certifications, education, and/or experience in relevant areas.
• A commitment to learn and apply Aritzia's Values and Business and People Leadership principles.

THE COMPENSATION

The typical hiring range for this position is $20 - $40 per hour. The final wage will be based on factors such as job-related knowledge, skills, and experience.

We are always seeking top talent. If your qualifications differ from those listed, the scope of work and wage may be adjusted accordingly.

Aritzia's Everyday Luxury compensation package extends beyond base salary, offering growth and recognition opportunities through our pay-for-performance philosophy. Benefits include comprehensive perks, inspiring workspaces, and elevated employee experiences.

THE PERKS

Some of the industry-leading benefits include:

• Product Discount - Enjoy our famous product discount and exclusive private shopping events.
• A-OK Commissary & Cafe - Experience curated, subsidized dining in our in-house bistro and cafe.
• The SET - Our in-office fitness studio with state-of-the-art equipment, classes, and personal training, open 7 days a week.
• Aritzia Virtual Wellness - 24/7 resources to support your physical, mental, social, and financial wellbeing.
• Aspirational Workplace - Creative, productive, and inspiring office spaces, dog-friendly included.
• Amenities - Private parent’s room, shower facilities, bike rooms, and more.
• The Extras - Additional perks like dry-cleaning, hotel and restaurant discounts, self-care promos, and on-site medical care.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. We strive for inclusivity, diversity, and representation of our communities, fostering an environment where everyone can succeed. This applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, religion, sex, gender identity, sexual orientation, family or marital status, disability, age, or other protected characteristics.

Requests for accommodation due to disability or other protected characteristics can be made at any stage of the recruitment process or during employment by contacting our People & Culture Team.