Director General Security

Paladin Security; Toronto; On-site; CAD 120,000 - 180,000; Full time

Benefits offered by this job

Great Place To Work Certified 2026

Daily pay option

Training & professional development

Competitive salary & benefits

Job summary

Paladin Security in Canada seeks a Director of Operations to provide strategic leadership across programs and services. You will oversee multi-site operations, ensuring consistent service quality while supporting growth and client partnerships.

Lead diverse teams, manage budgets, drive operational excellence, and ensure regulatory compliance. The role offers opportunities for growth, training, and a competitive compensation package with daily pay options.

Qualifications

• Bachelor's degree in related field or equivalent experience.
• 5+ years in senior leadership roles overseeing operations.
• Strong knowledge of health & safety standards and regulatory requirements.
• Proven ability to build relationships with internal and external stakeholders.

Responsibilities

• Provide strategic leadership across programs and services.
• Lead multidisciplinary teams and mentor managers.
• Build and maintain client relationships and ensure service excellence.
• Oversee day-to-day operations across multiple portfolios and locations.
• Manage budgets, forecasts, and resource allocation.

Skills

Leadership

Strategic planning

Budget management

Client relations

Mentorship

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Business management software

Job description

The Director of Operations is responsible for providing strategic leadership, operational oversight, and business growth across assigned programs and services. This role leads multidisciplinary teams, fosters strong client relationships, drives operational excellence, and ensures the delivery of high-quality service while supporting organizational goals and growth initiatives.

Key Responsibilities:

• Provide leadership, guidance, and mentorship to managers and operational teams, fostering a culture of accountability, engagement, and continuous improvement.


• Build and maintain strong client relationships, ensuring exceptional service delivery and long-term partnership success.


• Develop and execute strategic plans that align with organizational objectives, operational priorities, and client needs.


• Oversee day-to-day operations across multiple programs and portfolios, ensuring consistent service quality, operational excellence, and compliance with company standards.


• Manage budgets, financial performance, forecasting, and resource allocation to support business objectives and profitability.


• Identify and implement process improvements and best practices to enhance efficiency, service delivery, and operational effectiveness.


• Support business development initiatives, including client retention, growth opportunities, proposals, presentations, and market expansion.


• Monitor operational performance through key metrics, reporting, and data analysis, driving accountability and continuous improvement.


• Ensure compliance with all applicable legislation, regulatory requirements, company policies, and client expectations.


• Collaborate with internal and external stakeholders to strengthen partnerships, resolve challenges, and support organizational growth and success.

Requirements:

• Bachelor's degree in Business Administration, Criminology, Law & Security Administration, Leadership, Management, or a related field. An equivalent combination of education and experience will be considered.


• Demonstrated experience leading large teams within a complex, multi-site environment.


• Strong knowledge of applicable legislation, regulatory requirements, workplace health and safety standards, privacy regulations, and industry best practices.


• Proven ability to build and maintain strong relationships with internal and external stakeholders.


• Minimum of 5 years of experience in a senior leadership role overseeing operations, client service delivery, security, healthcare, facilities management, hospitality, or related service industries.


• Strong business acumen with experience managing budgets, financial performance, and operational metrics.


• Excellent leadership, communication, problem-solving, and decision-making skills.


• Proficiency with Microsoft Office Suite and business management software.


• Professional designation such as CPP, CHPA, or equivalent is considered an asset, or willingness to obtain relevant industry certifications.


• Active participation in professional associations and industry networking groups is considered an asset.


• Ability to travel as required and support operations across multiple locations.

Why choose Paladin?

• Opportunities for training and professional development


• Competitive salary and benefits package.


• Work today, get paid today- daily pay available

This job description is not intended to be all-inclusive. Additional duties may be assigned to meet the ongoing needs of the organization.

Additional Information / Benefits

Paladin Security: Great Place To Work Certified™ 2026 – Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.

Benefits:

• Medical Insurance


• Life Insurance


• Dental Insurance


• Paid Vacation

This job reports to the Senior Director of Operations

This is a Full-Time position Monday-Friday (8:30am-5:00pm).