Portfolio Resource Coordinator

Paladin Security

London

On-site

CAD 55,000 - 75,000

Full time

6 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Sick Days

Paid Holidays

Educational Assistance

Job summary

Paladin Security is hiring a Scheduling Coordinator for the London Branch. Under the Client Service Manager, you will coordinate resources, fill open shifts, and ensure schedules align with contractual obligations.

You will work with Site Supervisors, Security Officers and the Operations Centre, while maintaining billing accuracy and compliance weekly. Occasional travel and flexibility in hours are expected.

Qualifications

Experience in scheduling, administration or security supervision would be considered an asset.
Strong leadership, organization and facilitation skills.
Proven ability to build and maintain strong working relationships both internally and externally.
Excellent communication skills both written and verbal.
Be willing to work flexible hours.
Authorized to legally work in Canada.
Proficiency in Computer Usage and learning Paladin’s Enterprise software.

Responsibilities

Strategically identify open shifts and coordinate with Paladin’s Client Service group to meet contractual obligations.
Forward existing schedules in Paladin scheduling software for proactive staffing.
Collaborate with Site Supervisors, Security Officers, CSMs and the Operations Centre.
Fill cancellations and openings in the daily schedule.
Coordinate with Client Service Managers to address staffing needs.
Ensure billing accuracy and compliance on a weekly basis.
Use Paladin TEAM software to manage scheduling, billing and payroll.
Travel occasionally and maintain staff compliances when the CSM is away.

Skills

Scheduling

Leadership

Communication

Time management

Relationship building

Flexibility

Troubleshooting

Reliability

Education

College/University Education

Tools

Paladin Scheduling Software

Paladin TEAM Software

Job description

Internal Closing Date: September 1st, 2026

External Closing Date : September 30th 2026

Paladin Security: Making the World a Safer and Friendlier Place!

Under the direction of the Client Service Manager, this critical position is responsible for resource coordination and strategic scheduling, specific to the Client Service Manager (CSM) portfolio for our London Branch. This position will work closely with Paladin’s CSM's to proactively address resource needs, fill open shifts, and reduce overtime through strategic initiatives, while also supporting our security officers by processing online ticket submissions in an expedited and professional fashion.

Job Description:

Strategically identify open shifts / open lines and work with Paladin’s Client Service group to ensure complete schedules to adhere to our contractual obligations
Forward existing schedules in Paladin scheduling software to ensure Paladin’s Security Professionals are fully aware of their ongoing schedule well in advance
Work within a dynamic team environment with multiple operational stakeholders including Site Supervisors, Security Officers, CSMs, Senior Management and our Operations Centre
Fill cancellations and openings in the daily schedule
Coordinate with specifically identified Client Service Managers to ensure their staffing needs are met and proactively addressed
Ongoing knowledge development of Paladin’s contractual obligations for the assigned Portfolio(s). This will include site visits, ongoing training, and a close working relationship with the management group
Take on a large role in Paladin’s deployment process
Ensure billing accuracy and compliance on a weekly basis
Work with Paladin’s TEAM software to ensure accurate and timely scheduling, billing and payroll
Travel will be required occasionally
Ensure staff maintain employee compliances, & supporting the portfolio when the CSM is away.

Qualifications:

Proven ability to build and maintain strong working relationships both internally and externally
Strong leadership, organization and facilitation skills
Strategic thinking
Excellent communication skills both written and verbal
Strong customer service and multi-tasking skills
Creative ability to foster new and innovative ways to perform and succeed
Ability to meet strict deadlines and flexibility in time allocation.
Proficiency in Computer Usage, with an ability to learn Paladin’s Enterprise software
Experience in scheduling, administration or security supervision would be considered an asset
Be willing to work flexible hours
Authorized to legally work in Canada

Why choose Paladin?

Opportunities for training and professional development
Competitive salary and benefits package
Work today, get paid today - daily pay available

Education Requirements (All)

College/University Education

Certification Requirements (All)

Valid G Licence

Additional Information / Benefits

Paladin Security: Great Place To Work Certified 2026 - Making the World a Safer and Friendlier Place because we CARE !
The Paladin Difference starts with our people; we're the best because we hire the best. We believe in promoting from within, respecting people and their differences, providing high quality service and always having fun! If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and we believe in and are committed to a workplace culture of respect, inclusion, and diversity. Paladin Security is committed to providing accommodations for people with disabilities through the interview process and while employed. If you require an accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only those candidates that are short listed will be contacted for an interview.