Director, Customer Experience - CX Programs & Insights

Foresight Recruitment Group

Toronto

On-site

CAD 120,000 - 190,000

Full time

8 days ago

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Job summary

Foresight Recruitment Group is assisting a leading facilities management provider in Canada to hire a Director, Customer Experience. You will develop, implement and continuously improve CX programs across a large, multi‑stakeholder operating environment, translating customer insights into practical actions that enhance service delivery and engagement.

You will build processes, establish performance measures and work across operational teams to embed improvements.

Qualifications

Experience developing and implementing customer experience programs.
Experience with customer feedback programs and VoC initiatives.
Strong analytical skills to interpret data and identify trends.
Ability to develop program processes, reporting structures and performance measures.
Proven ability to manage cross-functional initiatives from planning through execution.

Responsibilities

Develop and implement customer experience programs aligned with business objectives.
Translate customer experience priorities into actionable initiatives and campaigns.
Establish processes for gathering feedback and measuring performance.
Take ownership of CX initiatives from concept through evaluation and continuous improvement.
Embed a customer-focused approach across operational teams and service delivery.