Branch Manager, Cash Services & Transport

GardaWorld; Northeastern Ontario; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Bonus structure

RRSP Matching

Employee Assistance Program

Wellness Program

3 weeks of leave after 1 year

Free on-site parking

Corporate Discounts

Mentoring and training

Long-term career opportunities

Job summary

GardaWorld Cash is seeking a Branch Manager for the Sudbury, Ontario location. The role combines leadership of cash processing and secured transportation teams with a focus on customer satisfaction and policy implementation.

You will supervise staff, drive productivity, and ensure adherence to safety, regulatory, and contractual requirements. The position offers growth opportunities within GardaWorld’s global security operations.

Qualifications

• RPAL or ability to obtain within six months of employment.
• Minimum of 5 years of people leadership experience, ideally in a unionized environment.
• Valid driver's license with a good driving record.
• Cash processing experience an asset.
• Strong leadership, negotiation, conflict resolution and judgment skills.
• Driven by offering exceptional customer service.
• Sense of urgency, exceptional communication and problem-solving skills.
• Working knowledge of Workers Compensation reporting process.

Responsibilities

• Foster relationships with and provide leadership for employees on the cash processing and secured transportation teams.
• Engage, motivate and develop employees on your team.
• Plan, organize and manage the work of unionized employees.
• Ensure customer satisfaction by exceeding service level agreements.
• Ensure that staff members comply with policies, administrative procedures, safety rules, collective agreements and government regulations.
• Act as a resource person for all employees in the assigned branch and territory.
• Collaborate with the manager and staff to establish and implement policies, procedures and objectives.
• Implement action plans to achieve productivity objectives.
• Participate in all process optimization initiatives.
• Promote safe work practices, by conducting safety audits, participating in company safety meetings, and meeting one-on-one with staff members.
• Collaborate with internal and external stakeholders to determine the causes of accidents that occur during transport and improve safety procedures.
• Manage expenditures to ensure compliance with approved budgets.
• Conduct investigations, as required, in collaboration with internal or external agencies to determine the causes of off-balance and claims and to resolve customer or shipper complaints.
• Participate in the hiring plan for new staff and provide ongoing training to meet workforce needs.
• Participate in the disciplinary process or the settlement of grievances in consultation with HR.
• All other related tasks.

Skills

People leadership

Customer service

Communication

Problem solving

Conflict resolution

Teamwork

Negotiation

Organizational skills

Attention to detail

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Teams

Job description

GardaWorld Cash is seeking a Branch Manager for the Sudbury, Ontario location. The role combines leadership of cash processing and secured transportation teams with a focus on customer satisfaction and policy implementation.

You will supervise staff, drive productivity, and ensure adherence to safety, regulatory, and contractual requirements. The position offers growth opportunities within GardaWorld’s global security operations.