Director, Client Experience & Growth

Cavell Risk, Inc.; Toronto; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading risk management firm in Toronto is seeking a Director, Client Experience to foster strong client relationships through exceptional service and personalized solutions. The role involves managing client accounts, identifying business opportunities, and collaborating with the team to achieve growth. The ideal candidate will possess a relevant bachelor's degree, have senior broking experience, and strong negotiation skills. This position requires on-site work in downtown Toronto, with a focus on regulatory compliance and strategic client engagement.

Qualifications

• Bachelor's degree necessary for role.
• Senior broking experience and sales required.
• Advanced understanding of the industry's legal and regulatory landscape.
• Ongoing commitment to professional development necessary.
• Exceptional relationship management skills required.

Responsibilities

• Lead the Client Experience team.
• Ensure high-quality client service.
• Manage client accounts proactively.
• Conduct due diligence and provide strategic recommendations.
• Mitigate risks effectively to protect the company.

Skills

Client relationship management

Sales strategy development

Negotiation skills

Critical thinking

Regulatory compliance knowledge

Education

Bachelor’s degree in business administration

Broker (RIBO) Level 2 Licence or equivalent

Job description

A leading risk management firm in Toronto is seeking a Director, Client Experience to foster strong client relationships through exceptional service and personalized solutions. The role involves managing client accounts, identifying business opportunities, and collaborating with the team to achieve growth. The ideal candidate will possess a relevant bachelor's degree, have senior broking experience, and strong negotiation skills. This position requires on-site work in downtown Toronto, with a focus on regulatory compliance and strategic client engagement.