Client Insights & Growth Analyst

Cassels Brock & Blackwell LLP; Toronto; On-site; CAD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation + Extended Health & Dental Care

RRSP Matching Program

Fitness Reimbursement Program

Diversity and Inclusion Centric Culture

Wellness Program

Fully stocked kitchen with healthy snacks

Business casual dress code

Employee referral bonus

Job summary

A leading national law firm in Toronto is seeking a Client Relations Analyst to enhance client relationships and business development initiatives. This role involves analyzing client feedback, collaborating with various teams, and conducting strategic market research. The ideal candidate should have at least 3 years of relevant experience, strong analytical skills, and proficiency in CRM platforms like InterAction and CapitalIQ. The firm offers a competitive salary and a culture focused on diversity and wellness.

Qualifications

• 3+ years of experience in client relations or business development, preferably in a law firm.
• Experience managing client intake and feedback processes.
• Strong organizational and prioritization skills; ability to manage multiple deadlines.

Responsibilities

• Support the firm's Client Listening Program and analyze client feedback.
• Collaborate with Business Development and Marketing teams on strategic initiatives.
• Conduct research and analysis on clients and market trends.

Skills

Client relations

Business development

Data analysis

CRM platforms

Advanced Excel

Education

Undergraduate degree

Tools

InterAction

CapitalIQ

3E

Power BI

Tableau

Job description

A leading national law firm in Toronto is seeking a Client Relations Analyst to enhance client relationships and business development initiatives. This role involves analyzing client feedback, collaborating with various teams, and conducting strategic market research. The ideal candidate should have at least 3 years of relevant experience, strong analytical skills, and proficiency in CRM platforms like InterAction and CapitalIQ. The firm offers a competitive salary and a culture focused on diversity and wellness.