Directeur(trice) de la technologie, Gestion des ressources – Audit

KPMG Canada; Vernon; On-site; CAD 80,000 - 130,000; Full time

Job summary

Join a forward-thinking company as the Director of Technology in Workforce Optimization, where you will lead the charge in transforming data into actionable insights. This high-visibility role is pivotal in ensuring the effective use of workforce management tools, requiring a blend of technical expertise and leadership skills. Collaborate closely with IT and audit teams to enhance operational processes and drive efficiency. Your creativity and problem-solving abilities will be crucial in optimizing resources and improving audit quality controls. This role is perfect for those looking to make a significant impact in a dynamic environment.

Qualifications

• Mastery of analytical and problem-solving skills is essential.
• Proficiency in Excel and Power BI is required for reporting.

Responsibilities

• Create reports integrating tools for workforce optimization.
• Coordinate user acceptance testing to improve audit tools.

Skills

Analytical Skills

Problem-Solving Abilities

Technical Skills in Excel

Power BI Proficiency

User Acceptance Testing

Excellent Communication Skills

Interpersonal Skills

Planning and Organizational Skills

Client-Focused Project Mindset

Team Spirit

Education

Degree in a related field

Tools

Power BI

Excel

Job description

Overview

At KPMG, you will be part of a diverse and dedicated team of problem-solving professionals with a common goal: transforming data into opportunities for clients and communities worldwide.

Workforce Optimization Team

The Workforce Optimization (resource management) team is an integral part of the National Audit Service Operations team at KPMG, deploying various programs focused on centralization, standardization, and automation to help audit teams conduct effective and efficient audits. Workforce optimization involves standardizing and optimizing resources for our firm, the entities we audit, and our staff.

Role of the Director of Technology, Workforce Optimization

This role plays a central part in supporting the software used for resource management, accreditation, audit quality controls, and capacity management. It also involves supporting related key measures.

This position requires close collaboration with IT professionals responsible for platform maintenance and implementation, the Audit Practice Support team, end-users, and high-level support to ensure optimal use of all workforce management tools. It is a high-visibility role demanding technical skills and leadership abilities to promote proper use of current or new tools. Creativity, questioning, and challenging the status quo are essential qualities for this individual.

Responsibilities

1. Create reports integrating all tools necessary for workforce optimization (eQualify, GLMS, Retain, CEAC).
2. Leverage technical expertise to coordinate and develop user acceptance testing to improve current or new audit tools.
3. Bridge communication between users, IT support centers, audit learning, the Professional Practice team, other member firms, and project teams.
4. Analyze and recommend changes to operational processes and data flows, utilizing technical skills.
5. Recommend improvements to procedures and reports while ensuring control compliance.
6. Participate in deploying new systems, collaborating with project teams to confirm configurations, analyze data, and relate recommendations to firm activities.
7. Manage maintenance of staffing tools within the audit function, review statements of work and service level agreements, document issues, and follow up on results.
8. Work with the Workforce Optimization team to identify pain points, improve processes, and documentation.
9. Provide first-level support for all audit staffing tools, escalate issues as needed, and track outcomes.
10. Oversee application administration, including access controls, report generation, and analysis.
11. Provide feedback to the IT department and submit improvement requests, establishing priorities.
12. Proactively address complex technical problems and recommend solutions.
13. Work closely with the Robotic Process Automation team to develop and improve processes.
14. Establish strong relationships and communicate proactively with team members and organizational stakeholders.
15. Use data management skills to assist in report development and execution, with proficiency in Power BI being essential.

Qualifications

• Strong analytical skills and problem-solving abilities.
• Technical skills in Excel and Power BI.
• Experience with user acceptance testing and quality control.
• Ability to explain requirements to stakeholders and technical teams.
• Excellent communication skills and interpersonal skills.
• Ability to convey technical details to non-technical users.
• Strong planning and organizational skills.
• Client-focused project mindset.
• Team spirit and collaborative attitude.
• Adaptability to evolving technologies.
• Understanding of the professional services sector or practical experience in the field.
• Proficiency in English, both written and spoken.

This role requires mastery of written and spoken English. The successful candidate may be called upon to support or collaborate with English-speaking colleagues or stakeholders at KPMG.