Directeur Résident, Montreal

Realstar; Montreal; On-site; CAD 32,000 - 48,000; Full time

Benefits offered by this job

Apartment suite

Benefits

Quarterly bonuses

Annual bonuses

Training programs

Awards for service

Career development

Diversity & inclusion

Holiday parties

Job summary

Realstar is seeking a Resident Services role in Montreal, QC. You will greet residents, handle requests, and promote a welcoming community atmosphere.

The role includes cleaning common areas and assisting with maintenance and safety tasks to ensure move-in readiness and high property standards. Candidates should have strong customer service and communication skills, with fluency in English and French, and basic computer abilities.

Qualifications

• Strong customer service skills and professional communication.
• Fluency in English and French is required in Quebec.
• Basic computer and keyboarding skills for daily tasks.
• Ability to perform cleaning duties and minor maintenance repairs.

Responsibilities

• Greet and assist residents and guests; maintain a welcoming atmosphere.
• Organize and execute cleaning of common areas and vacant units.
• Assist with maintenance requests and coordination of repairs.
• Support fire safety procedures and daily safety checks.

Skills

Customer service

Communication

English & French fluency

Basic computer skills

Ability to lift 50 lbs

Ability to move 50+ lbs

Job description

Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada's largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management in Canada. www.realstar.ca/ www.realstargroup.com/

What We Offer To Employees

• Salary + apartment suite included
• Employer paid benefits
• Quarterly bonuses based on property performance
• Annual bonuses based on personal performance
• Ongoing training programs
• Awards for years of service
• Opportunity for career development
• Inclusive and diverse work environment
• Annual holiday parties & summer BBQ’s

Responsibilities

Customer Service

• Greet and interact with residents in a friendly and professional manner
• Promote a welcoming atmosphere
• Demonstrate excellent customer service and a "can-do" attitude
• Attend to resident concerns and service requests within 24 hours
• Follow up with residents to ensure a high level of customer satisfaction
• Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
• Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)

General Cleaning

• Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
• Knowledge and safe handling of cleaning chemicals
• Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
• Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
• Monitor and clean of garbage chutes, garbage and recycling rooms
• Collection of garbage and recycling bins in coordination with the city waste schedule
• Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
• Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop walkways

Property Maintenance

• Assist residents how to complete maintenance requests through the proper channels
• Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
• Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
• Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
• Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required

Fire Safety

• Knowledge of fire and life safety response systems (fire alarms and detection systems)
• Assist in emergency procedures

Qualifications

• Previous or similar property management experience an asset
• Strong customer service skills
• Good written and verbal communication skills
• Basic computer and keyboarding skills
• Ability to perform general cleaning duties, and minor maintenance repairs
• Must be able to lift up to 50 lbs.
• Ability to push and move objects exceeding 50 lbs. (e.g. garbage bins, appliances)
• Fluent in English and French (applicable to Quebec only)

Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.

Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.