Senior Service and UX Designer

Skyridge Corporation; Alberta; On-site; CAD 83,000 - 138,000; Full time

Job summary

Skyridge Corporation is seeking a Senior Service & UX Designer to support a major government digital modernization initiative as a subcontractor. You will work with the Government Unit on Alberta housing programs, digital services, and enterprise platforms including Microsoft Dynamics 365 and the Partner Portal.

You’ll lead human-centred design, service transformation, and accessible, intuitive digital experiences for thousands of Albertans.

Qualifications

• 10+ years in UX, UI, and Service Design within complex environments
• 5+ years supporting digital transformation in government/public sector
• Experience with user research, journey mapping, blueprinting, prototyping

Responsibilities

• Lead discovery activities, interviews, workshops, and usability testing
• Map current and future state service journeys and blueprints
• Translate research insights into clear design direction and improvements
• Create IA, user flows, wireframes, prototypes, and high-fidelity UI designs
• Contribute to enterprise design systems and patterns
• Ensure WCAG 2.2 AA accessibility across outputs
• Design citizen- and partner-facing digital services
• Improve usability across platforms; align with business goals and policies
• Collaborate with PMs, BAs, Developers, Architects, and QA
• Facilitate workshops, design reviews, and stakeholder sessions
• Support design QA and validate implementations

Skills

User research

Journey mapping

Prototyping

Design systems

Accessibility

Agile

Stakeholder facilitation

Education

Diploma or degree in Interaction Design / UX Design / related field

Tools

Microsoft Dynamics 365

Job description

Skyridge Corporation is looking for an exceptional Senior Service & UX Designer to join us as a subcontractor supporting a major government digital modernization initiative. You’ll work directly with the Government Unit on a multi‑year transformation of housing programs, digital services, and enterprise platforms including Microsoft Dynamics 365 and the Partner Portal.

If you’re passionate about human‑centred design, service transformation, and building accessible, intuitive digital experiences that impact thousands of Albertans — this role is for you.

What You’ll Do

As the Senior Service & UX Designer, you’ll be the design lead embedded within ASHC’s Digital Business Solutions team. Your work will shape the future of housing services across Alberta.

Human‑Centred Design & Research

• Lead discovery activities, user interviews, workshops, and usability testing
• Map current and future state service journeys and blueprints
• Translate research insights into clear design direction and measurable improvements
• Create IA, user flows, wireframes, prototypes, and high‑fidelity UI designs
• Contribute to enterprise design systems (components, tokens, patterns)
• Ensure accessibility compliance (WCAG 2.2 AA) across all design outputs

Digital Service & Product Design

• Design citizen‑facing, partner‑facing, and internal digital services
• Simplify complex workflows and improve usability across platforms
• Align design decisions with business goals, policy requirements, and service outcomes

Agile Delivery & Design Leadership

• Work closely with Product Managers, BAs, Developers, Architects, and QA
• Participate in sprint ceremonies and iterative delivery cycles
• Facilitate workshops, design reviews, and stakeholder sessions
• Support design QA and validate implemented solutions

What You Bring

Required Experience

• 10+ years in UX, UI, and Service Design within complex enterprise environments
• 5+ years supporting digital transformation in government, public sector, or regulated industries
• Deep experience with user research, journey mapping, blueprinting, and prototyping
• Experience designing enterprise digital platforms and responsive web apps
• Proven ability to build and maintain design systems
• Strong understanding of accessibility standards (WCAG 2.2 AA)
• Comfortable working in Agile teams and facilitating workshops

Education

Diploma or degree in Interaction Design, HCI, UX Design, Product Design, Industrial Design, Graphic Design, Computer Science, or related field.

Tools

• Experience with Microsoft Dynamics 365 is an asset
• Compensation: Hourly rate (negotiated based on experience)