Digital Product Owner — AI-Driven Web & Mobile Experience

Quebecor Inc.; Toronto; On-site; CAD 85,000 - 120,000; Full time

Job summary

Freedom Mobile is seeking a Digital Product Owner to shape the digital strategy and roadmap for FreedomMobile.ca and My Account. You will translate business needs into clear priorities, collaborate with UX, content, and tech, and drive customer-centric digital journeys across web and mobile.

You will work at the intersection of business, user experience and technology, ensuring site evolution, CMS governance, and AI-enabled improvements to productivity and content workflows.

Qualifications

• Ability to prioritize multiple initiatives in a fast-paced environment.
• Analytical and data-informed decision making; attention to detail.
• Strong communication and collaboration across functions.
• Experience with agile delivery practices.
• Knowledge of CMS platforms and web development fundamentals.
• Customer-focused mindset with UX awareness.
• Interest in AI and practical application in digital projects.
• Telecom and e-commerce knowledge (asset).
• Continuous learning and process improvement mindset.
• Cross-functional teamwork across acquisition, marketing, tech, finance, and care.

Responsibilities

• Plan, prioritize, and execute initiatives within the digital roadmap.
• Manage FreedomMobile.ca and My Account portfolios.
• Coordinate day-to-day website updates using CMS processes.
• Collaborate with content, design and tech to improve usability and conversion.
• Translate business needs into clear requirements and user stories.
• Apply UX principles to reduce friction in digital journeys.
• Use analytics and testing to optimize performance.
• Communicate progress, risks, and trade-offs to stakeholders.
• Define and improve processes for digital product and website management.
• Explore AI opportunities and practical uses for productivity.

Skills

Ownership

Analytical mindset

Communication

Agile

CMS experience

UX principles

Cross-functional collaboration

Data-driven decisions

AI curiosity

Digital analytics

Tools

Contentful

Drupal

Job description

Freedom Mobile is seeking a Digital Product Owner to shape the digital strategy and roadmap for FreedomMobile.ca and My Account. You will translate business needs into clear priorities, collaborate with UX, content, and tech, and drive customer-centric digital journeys across web and mobile.

You will work at the intersection of business, user experience and technology, ensuring site evolution, CMS governance, and AI-enabled improvements to productivity and content workflows.