Digital Product Owner: AI-Driven CX

Architech Solutions Consulting Services Inc.; Canada; Hybrid; CAD 60,000 - 94,000; Full time

Job summary

Architech Solutions Consulting Services Inc. in Canada is seeking a Product Owner, Digital Serve and Support to lead end-to-end delivery and optimization of digital products that improve self-serve and support experiences.

You will champion digital-first strategies and leverage AI-enabled solutions across cross-functional teams. You will drive strategic planning, stakeholder engagement, and cross-functional leadership in a fast-paced hybrid-Canada environment.

Qualifications

• Strategic thinker with a visionary mindset and the ability to translate business goals into actionable product strategies.
• Collaborative leader who inspires teams, builds consensus, and drives
• Familiarity with Agile methodologies, supported by hands-on experience in Agile software development.
• Be able to blend structured planning with iterative development and governance across multiple units.

Responsibilities

• Lead the end-to-end project delivery across Digital Serve & Support product portfolio: Manage the lifecycle from ideation to launch and beyond.
• Drive the adoption and integration of AI solutions to enhance customer experience and product innovation.
• Develop and execute digital product strategies using data analytics, market research, and customer insights.
• Build strong relationships with business leaders and application owners; facilitate alignment and change management.
• Foster cross-functional collaboration and promote value-focused agile practices.
• Communicate product vision and progress to stakeholders; advocate for customers.

Education

Bachelor's or Master's in Computer Science/Engineering/Business

Tools

Jira

Confluence

Contentful

Job description

Architech Solutions Consulting Services Inc. in Canada is seeking a Product Owner, Digital Serve and Support to lead end-to-end delivery and optimization of digital products that improve self-serve and support experiences.

You will champion digital-first strategies and leverage AI-enabled solutions across cross-functional teams. You will drive strategic planning, stakeholder engagement, and cross-functional leadership in a fast-paced hybrid-Canada environment.