Product Owner, Digital Support & AI Self-Service

Moneris Solutions Corp

Toronto

Hybrid

CAD 115,000 - 136,000

Full time

14 days+

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Benefits offered by this job

Total rewards program

Hybrid work model

Coursera access and mentorship

Job summary

Moneris Solutions Corp is seeking an experienced Product Owner for Digital Customer Support based in Toronto. You will shape the roadmap for self-service and AI-powered support, delivering measurable business outcomes while collaborating with cross-functional teams in Operations, Technology, Data, and Compliance.

You will manage chatbot/knowledge platforms and vendor relationships, driving governance and continuous improvement.

Qualifications

5+ years of product management or product ownership experience.
Experience managing customer-facing digital products.
Experience with chatbots, conversational AI, self-service platforms, or digital support solutions.
Experience managing third-party technology vendors.
Experience translating business challenges into scalable product solutions.
Experience working in Agile delivery environments.

Responsibilities

Develop and execute the roadmap for digital customer support capabilities across channels.
Own and optimize self-service experiences, automating high-volume journeys.
Lead strategy, performance, and continuous improvement of chatbot and virtual assistant solutions.
Evaluate and launch AI-powered capabilities with governance and risk considerations.
Own knowledge management platforms and content lifecycle for accuracy and accessibility.
Manage relationships with chatbot, AI, and knowledge management vendors.