Senior Digital Product Analyst - eCommerce & QA

Rogers Communications, Inc.; Toronto; On-site; CAD 85,000 - 110,000; Full time

Benefits offered by this job

Health & well-being benefits

Donation matching

Paid time off for volunteering

Pension plan

Employee stock options

Generous employee discounts

Leadership development, mentorship, &b

Job summary

Rogers Communications, Inc. in Toronto is seeking a Senior Analyst to support end-to-end delivery and optimization of digital experiences across Rogers.com and the Rogers mobile app.

You will translate objectives into clear requirements, manage backlogs, and collaborate with Product, Design, Engineering, QA, Analytics, and Delivery teams to improve conversion and customer journeys. The ideal candidate is organized, data-driven, with 2+ years in digital product management or a related technology

Qualifications

• Bachelor's degree in Business, Technology, CS, Engineering, Marketing, Analytics, or a related discipline.
• +2 years of experience in digital product management, eCommerce, business analysis, project delivery, digital experience, or related technology role.
• Experience supporting web and mobile digital products through lifecycle, from requirements gathering through launch and post-launch support.
• Proficiency with Agile methodologies, backlog management, sprint planning, story refinement, defect management, UAT, and release coordination.
• Experience with Jira, Confluence, Microsoft Office, and other PM tools.
• Strong analytical and problem-solving skills with data-driven decision making.
• Experience creating or supporting QA performance reporting, release metrics, dashboards, or operational reporting.
• Strong communication and organizational skills for fast-paced environments.

Responsibilities

• Own end-to-end delivery and optimization of Wireline eCommerce experiences across Rogers.com and the Rogers mobile app.
• Translate objectives into requirements, epics, user stories, acceptance criteria, and release plans.
• Manage and prioritize product backlog to align with business priorities and timelines.
• Partner with Product Managers, UX, Engineering, QA, Analytics, and Delivery teams to deliver enhancements and new capabilities.
• Identify dependencies, risks, and blockers and escalate issues to drive timely decisions.
• Support continuous improvement of Wireline customer journeys by identifying friction points.
• Maintain product documentation, business rules, and processes to support execution.
• Assist with backlog refinement, sprint planning, and prioritization for clear requirements.
• Develop understanding of Rogers' Wireline acquisition and self-serve journeys.
• Own QA performance reporting across the Wireline digital portfolio and track key quality metrics.
• Create dashboards and reporting for visibility into product quality and release performance.
• Support launch readiness activities including testing validation, defect management, and post-launch monitoring.
• Collaborate with Design, Engineering, QA, Analytics, Content, Marketing, and Delivery teams for successful execution.

Skills

Product ownership

Agile delivery

Stakeholder management

Requirement gathering

Backlog management

Data-driven decision making

Jira

Confluence

Power BI

Google Analytics

Education

Bachelor's degree in Business/Technology/CS

Tools

Jira

Confluence

Power BI

Google Analytics

Job description

Rogers Communications, Inc. in Toronto is seeking a Senior Analyst to support end-to-end delivery and optimization of digital experiences across Rogers.com and the Rogers mobile app.

You will translate objectives into clear requirements, manage backlogs, and collaborate with Product, Design, Engineering, QA, Analytics, and Delivery teams to improve conversion and customer journeys. The ideal candidate is organized, data-driven, with 2+ years in digital product management or a related technology