Digital Product Owner

Freedom-Mobile; Toronto; Sur place; CAD 85 000 - 120 000; Plein temps

Résumé du poste

Freedom Mobile is seeking a Digital Product Owner to shape the digital strategy and roadmap for FreedomMobile.ca and My Account. You will translate business needs into clear priorities, collaborate with UX, content, and tech, and drive customer-centric digital journeys across web and mobile.

You will work at the intersection of business, user experience and technology, ensuring site evolution, CMS governance, and AI-enabled improvements to productivity and content workflows.

Qualifications

• Ability to prioritize multiple initiatives in a fast-paced environment.
• Analytical and data-informed decision making; attention to detail.
• Strong communication and collaboration across functions.
• Experience with agile delivery practices.
• Knowledge of CMS platforms and web development fundamentals.
• Customer-focused mindset with UX awareness.
• Interest in AI and practical application in digital projects.
• Telecom and e-commerce knowledge (asset).
• Continuous learning and process improvement mindset.
• Cross-functional teamwork across acquisition, marketing, tech, finance, and care.

Responsabilités

• Plan, prioritize, and execute initiatives within the digital roadmap.
• Manage FreedomMobile.ca and My Account portfolios.
• Coordinate day-to-day website updates using CMS processes.
• Collaborate with content, design and tech to improve usability and conversion.
• Translate business needs into clear requirements and user stories.
• Apply UX principles to reduce friction in digital journeys.
• Use analytics and testing to optimize performance.
• Communicate progress, risks, and trade-offs to stakeholders.
• Define and improve processes for digital product and website management.
• Explore AI opportunities and practical uses for productivity.

Connaissances

Ownership

Analytical mindset

Communication

Agile

CMS experience

UX principles

Cross-functional collaboration

Data-driven decisions

AI curiosity

Digital analytics

Outils

Contentful

Drupal

Description du poste

At Freedom , we’re proud to be leaders in a movement that brings affordable wireless services to Canadians – we’re always on the lookout for go-getters that are committed to disrupt the status quo.

Does that sound like you? We’d love to meet you.

Short Description

Job Description

As a Digital Product Owner, you will contribute to the digital strategy and roadmap for Freedom Mobile across its web and mobile experiences. You will focus on FreedomMobile.ca and My Account, helping deliver intuitive, customer-centric digital journeys that support acquisition, self-service and digital adoption. You will work at the intersection of business, user experience and technology, translating business needs into clear priorities and practical digital solutions. This role also supports the day-to-day evolution of our website and requires a solid understanding of web environments, content management systems (CMS) and emerging AI opportunities.

• Contribute to the planning, prioritization and execution of initiatives within the digital roadmap, including enhancements, innovations and new opportunities.
• Manage and prioritize the FreedomMobile.ca and My Account portfolios, balancing customer needs, business objectives, technical considerations and delivery capacity.
• Coordinate day-to-day website updates and content changes, using the relevant CMS and established processes to maintain accurate, consistent and effective digital experiences.
• Work with content, design and technology partners to improve website structure, content quality, usability and conversion across key customer journeys.
• Translate business needs and customer insights into clear requirements, recommendations, user stories and acceptance criteria.
• Apply UX principles and a customer-first mindset to identify friction points and recommend solutions that make digital journeys simpler and more effective.
• Use analytics, research, testing and digital best practices to evaluate performance, identify opportunities and optimize the customer experience.
• Bring a practical understanding of web development fundamentals and digital environments to discussions with developers and technical teams, helping clarify dependencies, constraints and implementation options.
• Explore relevant AI tools and use cases with curiosity and creativity, identifying practical ways to improve day-to-day productivity, content workflows, analysis and digital delivery.
• Collaborate with cross-functional teams, including acquisition, marketing, brand, technology, finance and customer care, to align priorities and deliver outcomes.
• Provide digital product expertise to projects and initiatives involving the Digital Customer Experience team.
• Communicate progress, risks, dependencies and trade-offs transparently, managing expectations with stakeholders, partners and leadership.
• Contribute to the definition and continuous improvement of processes, standards and best practices for digital product and website management.

Qualifications

• Strong sense of ownership and accountability and an ability to prioritize and manage multiple initiatives simultaneously.
• Analytical mindset and data-informed decision-making. Attention to detail and commitment to quality is a must.
• Strong communication and interpersonal skills and a natural ability to collaborate across functions and teams.
• Agility and comfort working in a fast-paced, evolving environment.
• Strong organizational and planning skills.
• User-centric thinking and empathy for digital customers.
• Curiosity, creativity and a continuous-improvement mindset, particularly in the practical use of AI.
• Experience working with agile development methodologies and product delivery practices.
• Hands-on experience with a content management system (CMS); Contentful or Drupal experience is a major asset.
• Understanding of web development fundamentals and how web and digital environments operate, including the ability to communicate effectively with technical teams.
• Good understanding of user experience (UX) principles and the ability to apply a customer-oriented approach when defining and implementing solutions.
• Strong collaboration skills and experience working with cross-functional business and technology teams.
• Excellent problem-solving, analytical, communication and stakeholder-management skills.
• Knowledge of the telecommunications and wireless industry is an asset; e-commerce experience is also an asset.
• Solid foundation in digital analytics and the ability to use data to inform recommendations and prioritization.
• Curiosity about AI and a willingness to explore creative, responsible and practical ways to integrate AI into everyday work.
• Continuous-learning mindset, with an ability to test, learn and adapt.
• Experience defining and optimizing processes and building scalable best practices.

This position is a maternity leave replacement. This is a full time, temporary role.

Additional Information

• Salary: Commensurate with qualifications and experience.
• Promote your health with the wellness program, which focuses on physical, psychological, financial, and social health.
• Participate in projects that make an impact and take on challenges that will allow you to surpass yourself.
• Develop your full potential and imagine what you can become within Quebecor’s family through our various career opportunities.
• This posting is for an existing vacancy.

Check out our Activity Report for an overview of the projects to which you could contribute !

We are committed to creating and maintaining an accessible, equitable and inclusive workplace that reflects the diversity of the community to which we belong. We strive to provide a work environment where each individual is valued and respected for who they are and can realize their full potential. We're eager to discover all the qualities that make you unique!

We are happy to make accommodations to promote accessibility upon request. If you need an accommodation at any stage of the process, please don't hesitate to let us know when you first contact us.