Product Owner - Contract Hybrid, Toronto GTA

Architech Solutions Consulting Services Inc.; Canada; Hybrid; CAD 60,000 - 94,000; Full time

Job summary

Architech Solutions Consulting Services Inc. in Canada is seeking a Product Owner, Digital Serve and Support to lead end-to-end delivery and optimization of digital products that improve self-serve and support experiences.

You will champion digital-first strategies and leverage AI-enabled solutions across cross-functional teams. You will drive strategic planning, stakeholder engagement, and cross-functional leadership in a fast-paced hybrid-Canada environment.

Qualifications

• Strategic thinker with a visionary mindset and the ability to translate business goals into actionable product strategies.
• Collaborative leader who inspires teams, builds consensus, and drives
• Familiarity with Agile methodologies, supported by hands-on experience in Agile software development.
• Be able to blend structured planning with iterative development and governance across multiple units.

Responsibilities

• Lead the end-to-end project delivery across Digital Serve & Support product portfolio: Manage the lifecycle from ideation to launch and beyond.
• Drive the adoption and integration of AI solutions to enhance customer experience and product innovation.
• Develop and execute digital product strategies using data analytics, market research, and customer insights.
• Build strong relationships with business leaders and application owners; facilitate alignment and change management.
• Foster cross-functional collaboration and promote value-focused agile practices.
• Communicate product vision and progress to stakeholders; advocate for customers.

Education

Bachelor's or Master's in Computer Science/Engineering/Business

Tools

Jira

Confluence

Contentful

Job description

6-Month Hybrid Contract, Potential for Extension.

Join Us in Building the Future

At Architech, we don’t just ship software. We partner with North America’s leading brands to modernize legacy platforms, embed AI into real operations, and launch digital products that transform business outcomes. Our engineers and designers harness cloud-native tools, autonomous agents, data-driven insights, and GenAI to drive measurable impact - replatforming systems on Azure or GCP, optimizing customer journeys, or accelerating AI adoption across the enterprise. You’ll work at the intersection of strategy and execution, solving complex problems alongside smart, curious teammates across Canada and Poland. Backed by 20+ years of experience, a drive for excellence, and a culture rooted in growth and collaboration, this is where you thrive if you’re looking to deliver meaningful, high-stakes software solutions.

We’re Building a More Inclusive Tech Industry

We believe diversity leads to better outcomes. Nearly half of our team was born outside of Canada, and we speak 19+ languages. We’re 31% women, 57% BIPOC, and 14% LGBTQIA+. We’ve doubled the number of women in tech roles in the past year, and maintain a 0% gender pay gap across our delivery and technology teams. Inclusion here isn’t a buzzword, it’s backed by data, policy, and accountability.

How We Work Together

• Think Big - Dream it, plan it, ship it
• Be Open & Collaborate - Diverse minds build better solutions
• Never Fail a Client - Own the outcome
• Grow Our People - Feedback, learning, leadership
• Do the Right Thing - Even when it’s hard
• Embrace Change - Adapt fast, stay curious

Our people say it best: “Employees of different backgrounds interact well within our company” - and 97% agree. Another 96% say “Architech respects individuals and values their differences.” It’s not just work - it’s a place to grow, lead, and build things that matter. And this is just the beginning.

• We support continuous growth with learning budgets, internal bootcamps, certification bonuses, summit days, and more.

Position Overview

As the Product Owner, Digital Serve and Support, you will lead the end-to-end delivery, evolution, and optimization of digital products and services that transform customer self-serve and support experiences. You will champion digital-first strategies, leverage new technologies to enhance customer experience and operational efficiency, and foster a culture of value-focused and modern way of working across cross-functional teams.

What you will be doing

• Lead the end-to-end project delivery across Digital Serve & Support product portfolio: Manage the lifecycle of product from ideation, discovery, design, deployment, and launch to ongoing Ensure alignment with business objectives and digital-first strategies.
• Digital Product Enablement: Drive the adoption and integration of Al solutions to enhance customer experience, operational efficiency, and product innovation.
• Strategic Planning & Execution: Develop and execute digital product strategies, leveraging data analytics, market research, and customer insights to inform decision-making and prioritize initiatives.
• Stakeholder Engagement & Change Management: Build strong relationships with business leaders, application owners, and technical Facilitate alignment, manage change, and ensure successful adoption of digital-first standards.
• Cross-Functional Leadership: Drive cross-functional collaboration by influencing stakeholders, aligning priorities, and prompting a value-focused agile approach to product
• Communications & Influence: Effectively communicate product vision, strategy, and progress to stakeholders at all Advocate for customers and ensure transparency in decision-making.
• Continuous Improvement: Monitor product performance using key metrics (e.g., containment rate, digital adoption, DAC), identify opportunities for enhancement, and drive iterative improvements.

What you need to succeed

• Strategic thinker with a visionary mindset and the ability to translate business goals into actionable product strategies.
• Collaborative leader who inspires teams, builds consensus, and drives
• Deep understanding of digital-first strategies, customer experience optimization, and modern product management and project management methodologies(Agile/Sc rum/SAFe).
• Ability to blend structured planning (Waterfall) with iterative development (Agile).
• Be able to ensure effective governance, maintain compliance, and manage performance across multiple business & organizational units and technical environments.
• Proficiency in tools such as Jira, Confluence, Contentful, and digital analytics
• Strong analytical skills with experience in data-driven decision-making and
• Exceptional communication, presentation, and stakeholder management
• Demonstrated expertise in Al, machine learning, or advanced analytics
• Experience leading cross-functional teams and driving organizational
• Adaptable, resilient, and comfortable with ambiguity in a fast-paced, evolving environment.

What you will bring

• Bachelor's or Master's degree in Computer Science, Engineering, Business, or related
• 5+ years of experience in digital product management, product ownership, or product enablement, with a proven track record of leading complex digital initiatives.
• Excellent interpersonal skills, including negotiation, conflict resolution, and influencing without authority.
• Demonstrates a deep understanding of Agile methodologies, supported by over five years of hands-on experience in Agile software development.
• Familiarity with artificial intelligence (Al) platforms and tools is a strong advantage.
• Telecom industry experience is an asset

Architech is an equal opportunity employer committed to diversity.

Should you require any accommodations prior to or during the interview process, please indicate this during the interview process.

We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.