Digital Commerce and Transformation Manager

Quantum Management Services Ltd.; Toronto; On-site; CAD 85,000 - 105,000; Full time

Job summary

Quantum Management Services Ltd. in Toronto is seeking a Digital Commerce and Transformation Manager to own the e-commerce roadmap and drive digital growth for a home products and services organization.

You will lead cross-functional teams, manage governance and delivery, optimize online revenue, and translate business goals into measurable outcomes with a strong emphasis on data-driven strategy and stakeholder alignment.

Qualifications

• Bachelor's degree or equivalent in a related field.
• 5+ years of progressive experience in e-commerce, digital transformation or digital growth leadership.
• Proven ability to lead cross-functional digital projects with strategic planning, governance, risk management, and end-to-end delivery.
• Experience translating business objectives into actionable, measurable roadmaps.
• Experience managing stakeholders and competing priorities within enterprise-scale organizations.

Responsibilities

• Develop and execute the e-commerce roadmap aligned with business objectives and revenue targets.
• Lead large-scale digital and e-commerce initiatives from business case through launch.
• Establish project plans, budgets, KPIs, governance, and risk management.
• Collaborate with senior leadership, Marketing, IT, Operations, and external partners.
• Identify opportunities to improve online revenue, conversion, and customer experience.
• Monitor performance using analytics to inform ROI and strategy.
• Evaluate market trends and emerging technologies to drive growth.

Skills

E-commerce leadership

Cross-functional leadership

Project management

Digital analytics

Platform knowledge

Stakeholder management

Education

Bachelor's degree in Business/Marketing/Technology

Tools

Shopify

WooCommerce

BigCommerce

Salesforce Commerce Cloud

Job description

Position: Digital Commerce and Transformation Manager

Location: North York, ON

Salary: $85,000-$105,000, depending on experience, plus bonus potential and a strong total compensation package

Job Type: Permanent

Posting Type: Open Vacancy

The Opportunity

We are seeking a strategic, commercially minded E-commerce & Digital Marketing Manager to help grow and transform the digital business of an established organization in the home products and services industry.

This is an opportunity for an experienced digital leader to take ownership of the e-commerce roadmap, drive digital growth, and lead complex cross-functional initiatives from strategy through execution.

The ideal candidate combines strong e-commerce knowledge with proven project and program management capabilities, including strategic planning, governance, risk management, stakeholder alignment, and end-to-end delivery accountability.

What You'll Be Doing

• Drive Digital Strategy: Develop and execute the e-commerce roadmap, aligning digital initiatives with business objectives and revenue growth targets.
• Lead Complex Projects: Own large-scale digital and e-commerce initiatives from business case development and strategic planning through implementation and launch.
• Manage Governance & Delivery: Establish project plans, milestones, budgets, resources, KPIs, and governance processes while proactively managing risks and dependencies.
• Lead Cross-Functional Teams: Collaborate with senior leadership, Marketing, IT, Operations, developers, and external partners to ensure successful project execution.
• Optimize Commercial Performance: Identify opportunities to improve online revenue, conversion rates, customer experience, and operational efficiency.
• Leverage Data & Analytics: Monitor digital performance, customer behaviour, and business outcomes to measure ROI and guide strategic decisions.
• Drive Innovation: Evaluate market trends, competitors, and emerging technologies to identify new opportunities for digital growth.

What We're Looking For

• Bachelor's degree in Business, Marketing, Commerce, Technology, or a related field.
• 5+ years of progressive experience in e-commerce, digital transformation, digital product management, or digital growth leadership.
• Proven experience leading complex, cross-functional digital projects with ownership of strategic planning, governance, risk management, and end-to-end delivery.
• Demonstrated success developing strategic roadmaps and translating business objectives into actionable plans with measurable commercial outcomes.
• Experience operating within an established or enterprise-scale organization, managing multiple stakeholders, competing priorities, and complex initiatives.
• Strong project and program management skills, including scope definition, budgeting, resource planning, timelines, risk mitigation, and stakeholder management.
• Knowledge of e-commerce platforms such as Shopify, WooCommerce, BigCommerce, or Salesforce Commerce Cloud.
• Experience with conversion rate optimization, A/B testing, GA4, Google Tag Manager, and digital performance analytics.
• Strong commercial acumen, analytical capabilities, and communication skills, with the ability to influence stakeholders and drive accountability.

Assets

• Experience in home services, HVAC, utilities, telecommunications, subscription businesses, or complex B2C environments.
• Experience leading major e-commerce platform implementations, technology integrations, or digital transformation initiatives.
• PMP, Agile, Scrum, or other project management certification.

Who Will Thrive in This Role?

We are looking for someone who has moved beyond day-to-day digital marketing execution and has demonstrated the ability to lead significant business initiatives.

You will be comfortable setting strategy, building structured roadmaps, managing complex projects and stakeholders, and taking accountability for delivering measurable business results.

All applications are reviewed by our recruitment team, and hiring decisions are made by people. We may also use AI-enabled tools to support parts of the application review process.

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