Digital Agency Operations Director

Jumpfactor; Toronto; On-site; CAD 100,000 - 150,000; Full time

Job summary

A leading marketing agency in Canada is seeking a Digital Operations Director to oversee operational processes across service lines. The role involves managing a team of functional leaders, ensuring high-quality work, and achieving KPIs. Ideal candidates will have extensive experience in marketing management, team leadership, and a strong focus on data-driven results. Join a dynamic team committed to delivering measurable results for clients in the IT and cybersecurity sectors.

Qualifications

• Minimum 8+ years experience with 4+ years in hands-on marketing & project management.
• Experience managing teams of 10+ direct reports and overseeing 50-100 team members.

Responsibilities

• Manage a team of 8+ functional managers leading approximately 70 people.
• Conduct weekly meetings with managers to ensure deliverables and results.
• Forecast and monitor client campaign performance via KPI dashboards.

Skills

SEO

Inbound Marketing

Content

Social Media

Web Development

Email Marketing

Paid Media

Design

Data-driven

People Management

Job description

Jumpfactor is an award-winning, 7-time Growth 500 fastest-growing marketing agency in Canada. We are currently looking for an experienced and highly organized Digital Operations Director to join our dynamic team. Specializing in digital marketing, Jumpfactor is driven by a commitment to delivering measurable results for managed IT & cybersecurity firms. We are the largest pure digital agency in our niche with plans to grow 5X in the next four years.

Role Overview:

As a Digital Operations Director, you will play a key role in ensuring the seamless execution of operational processes across all service lines. You will oversee and manage a team of approximately 8 cross-functional leaders, including departments such as SEO, Content, Web Development, Design, Paid Media, Email Marketing & Automation, and Social Media. In this role, you are ultimately accountable for ensuring that all teams deliver high-quality work, perform at an elite level, and maintain high standards as measured by clear KPIs and goals.

What success looks like in this role…

• Clients consistently achieve the ROI expected from our services.
• Functional managers excel at maintaining performance standards for their teams.
• Issues are proactively resolved by team members in alignment with our core values.
• KPIs are consistently achieved on weekly, monthly, and quarterly bases across individuals and teams.
• Rapid decision-making is practiced, with managers and directors stepping in as needed to prevent slips.
• Organizational profitability is protected through capacity management and accurate hiring forecasts.
• Adherence to playbooks and KPIs is prioritized daily, with a strong focus on accountability.

Jumpfactor's CORE VALUES:

• Be STRATEGIC
• Be PASSIONATE
• Be TENACIOUS
• Maintain INTEGRITY

WHO YOU ARE:

• Minimum of 8+ years experience with at least 4+ years in hands-on marketing & project management (must have).
• Well-versed in SEO, inbound marketing, content, social media, web development, email, paid media, and design.
• At least 4 years managing teams of 10+ direct reports (must have).
• Experience in growth environments overseeing 50-100 team members.
• Highly systems-focused, experienced in SOPs, KPIs, and building high-performance teams.
• Proven success in coaching and managing performance in firms with $15-$50M+ revenue.
• Passionate about people management and collaboration.
• Strong interpersonal skills and capable of making tough personnel decisions.
• Data-driven with a focus on success metrics.
• Extremely organized, detail-oriented, disciplined, and resourceful.
• Proficient in leveraging AI for marketing optimization.
• Familiarity with Traction EOS or Rockefeller Habits is a major asset.
• Experience in an agency environment is highly desirable.
• Proactive in workload and resource management.
• Obsessed with details; effective micromanagement is your superpower.

RESPONSIBILITIES:

Operational Excellence:

• Manage a team of 8+ functional managers leading approximately 70 people.
• Conduct weekly meetings with managers to ensure deliverables and results.
• Manage capacity planning and hiring budgets aligned with business forecasts.
• Remove roadblocks and meet milestones, stepping in when necessary.
• Utilize automation and new technologies to add value for clients.
• Ensure project profitability and ROI.

Leadership Team Accountability & Management:

• Hold team members accountable for KPIs, results, and SOPs.
• Coach, mentor, and recruit team members; develop skills with measurable goals.
• Ensure leadership succession planning within the organization.
• Foster a culture of high energy, enthusiasm, and excellence aligned with core values.
• Implement and oversee quality standards and auditing processes.
• Standardize coaching and training across the organization using playbooks.
• Mentor and elevate functional managers or transition them out if necessary.
• Report to and collaborate with the Head of Agency Operations.

KPI Management & Adherence:

• Forecast and monitor client campaign performance via KPI dashboards.
• Oversee manager adherence to standards and manage SLAs.
• Address risks, meet milestones, and resolve performance issues.

Service Delivery Innovation:

• Create, document, and streamline systems and processes for each area.
• Stay updated on inbound marketing trends and strategies.
• Manage quality standards for all deliverables through QA processes.
• Collaborate with other department directors to meet company goals.

Next Steps:

If you are excited about this opportunity and meet the qualifications, we invite you to apply. Successful candidates will undergo assessments to evaluate their potential.