Operations Director

griddable.io; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

A leading company in IT services seeks a Strategy & Operations Senior Manager to oversee forecasting processes and enhance retention metrics. This high-impact role requires collaboration with Sales and Customer Success to optimize retention outcomes. Candidates must have a strong background in business operations and data analysis, with proven leadership skills to navigate a fast-paced environment.

Qualifications

• 5+ years in Sales strategy/business operations roles.
• Experience with forecasting and business analysis.
• Strong business acumen and stakeholder management skills.

Responsibilities

• Orchestrate weekly OU forecast processes.
• Collaborate with Analytics team for ad-hoc analyses.
• Create executive presentations for business reviews.

Skills

Forecasting

Business analysis

Data visualization

Stakeholder management

Presentation skills

Communication

Education

Degree or equivalent relevant experience

Tools

Salesforce

Snowflake/SQL

Excel/G-sheets

Tableau

Job description

2 days ago Be among the first 25 applicants

Job Details

A blend of strategy and operational execution, the Strategy & Operations Senior Manager partners with Renewals Leadership as a trusted advisor, focused on optimizing the retention forecasting motion. This is a high-impact role requiring cross-functional alignment with Sales and Customer Success with a collaborative approach. This role owns the weekly forecasting process, makes recommendations for the forecast, is responsible for sharing the forecast, and drives quarterly reviews with Sales, Product and Success leadership covering the forecast. This person leverages insights to increase accuracy and efficiency in the retention forecast across 7+ operating units. You are the forecasting expert!

Description

Job Details

A blend of strategy and operational execution, the Strategy & Operations Senior Manager partners with Renewals Leadership as a trusted advisor, focused on optimizing the retention forecasting motion. This is a high-impact role requiring cross-functional alignment with Sales and Customer Success with a collaborative approach. This role owns the weekly forecasting process, makes recommendations for the forecast, is responsible for sharing the forecast, and drives quarterly reviews with Sales, Product and Success leadership covering the forecast. This person leverages insights to increase accuracy and efficiency in the retention forecast across 7+ operating units. You are the forecasting expert!

We’re looking for highly passionate candidates who have relentless curiosity, a startup mentality, attention to detail, willingness to manage multiple priorities, and ability to deal with ambiguity effectively. This is an individual contributor role reporting to the Director, Renewals Strategy & Operations.

Responsibilities

• Orchestrate the weekly OU forecast process across Renewals
• Drive forecast excellence, coordinate prep and analytics for weekly OU forecast calls
• Partner with the Analytics team and perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, participation, propensity to buy, white space, likelihood to churn, etc.) to drive forecast accuracy or improve forecast recommendations
• Evaluate ongoing OU business performance against Targets
• Collaborate cross-functionally with Sales Strategy to develop a joint forecasting cadence
• Create executive-level presentations for both local and global leadership reviews; support quarterly business reviews
  
  

Minimum Requirements

• 5+ years of professional experience, ideally in Sales strategy/business operations roles
• Experience with forecasting, business analysis, and data visualization
• Strong business acumen and stakeholder management
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
  
  

Preferred Qualifications

• Excellent presentation and executive engagement skills
• Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy
• Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment
• Ability to translate complex information into easily consumable insights
• Working knowledge of Salesforce
• Intermediate or better mastery of Snowflake/SQL and Excel/G-sheets
• Beginner or better mastery of Tableau
• Flexible schedule, the ability to work with our global Renewals teams in different time zones
  
  

Note: This role is Office-Flexible, with the expectation that you will work from a Salesforce office three days per week.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at griddable.io by 2x

Get notified about new Director of Operations jobs in Toronto, Ontario, Canada.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.