Digital Account Coordinator

ITjobs.ca; Toronto; Hybrid; CAD 60,000 - 85,000; Full time

Job summary

A.K.A. New Media Inc. is seeking a Digital Account Coordinator to provide account and project management support. The ideal candidate will have a passion for building relationships, strong communication skills, and the ability to manage multiple tasks efficiently. This role offers a hybrid remote/office schedule and an opportunity to work with a dynamic team focused on social impact.

Qualifications

• 1+ years of digital account and project management experience.
• Strong written and verbal communication skills.
• Ability to manage client expectations calmly and professionally.

Responsibilities

• Support project discovery, capturing meeting minutes, and managing client expectations.
• Maintain and deepen ongoing client relationships.
• Manage project plans, budgets, and quality.

Skills

Project Management

Communication

Client Relations

Time Management

Education

Post-secondary degree or diploma in Business, Marketing, Communications, or Technology

Tools

Microsoft Office Tools

Job description

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Join to apply for the Digital Account Coordinator role at ITjobs.ca

Company Description

Company Description

A.K.A. New Media Inc (AKA) is a leading interactive agency that has been developing complex web properties leading organizations since 1997. Since its inception, A.K.A. has exemplified a passionate commitment to providing the highest quality communication and technical solutions with a particular focus in the not-for-profit sector. We seek opportunities of social impact and maintain immense pride in all of the solutions and services we provide.

To learn more about AKA, please visit www.akanewmedia.com

Job Description

The Opportunity: A.K.A. New Media Inc. (AKA), has an immediate requirement for an experienced, focused, organized, and energetic Digital Account Coordinator to join our team to provide account and project management support. Hybrid remote/office schedule possible.

If you have a passion for building relationships, have a go-getter personality with strong communication skills, strong project management capabilities, who excels at finding win-win situations, are inspired by the thought of providing companies and not-for-profit organizations with the best online solutions possible, and want to be part of a dynamic and emerging company, read on and apply!

The Role

• Account Coordination - Support project discovery & reflection, capturing meeting minutes, content and asset gathering; Setting, and managing client expectations, update management; Seeking new opportunities with existing clients, keeping detailed and accurate client accounts.
• Client Relations - Proactively maintaining and deepening ongoing client relationships
• Project Management - Managing and tracking the status of project plans, scope and budgets; Managing budget control reports/project tracking reports; Supporting and managing project team members, managing quality of projects, etc.
• Client Strategy Development - Participating in the research and discovery phases of projects; Developing reflection documents and writing creative briefs
• Client Training - Training clients on the use of Content Management Systems and other web related best-practices.
• Communications - Supporting the creation of content for e-Newsletters, corporate website and industry publications
• General Marketing Support - Gathering client testimonials, success metrics, support writing/editing/contributing to AKA's marketing efforts, etc.
• Business Development - Support A.K.A.'s business development efforts
• Other duties as assigned
  
  

Qualifications

Qualifications

• 1+ years of digital account and project management experience (agency experience is preferred)
• Proven time and priority management skills; Able to manage tasks efficiently and to multi-task
• Ability to manage client expectations, requests, and challenges calmly, effectively, and professionally
• Ability to seek new opportunities for clients
• Strong written and verbal communication skills
• Well-versed and passionate about technology and communications, with emphasis on Internet-based technology and we development (i.e. Social media, web design, etc.)
• Outgoing, energetic, with strong interpersonal, team and customer service skills
• Post-secondary degree or diploma is preferred - preferably in the fields of Business, Marketing, Communications, or Technology
• Strong experience with Microsoft Office Tools
• Quick learner with the ability to adapt to evolving needs quickly, and willing to self-teach as required (i.e., Using online help guides, etc.)
• Some knowledge of website maintenance (whether for clients or personal)
  
  

Nice To Haves

• Knowledge of related software (Sketch, Photoshop, InDesign, etc.) and basic web code (HTML, CSS), but these are not requirements
• Experience with project management tools is an asset (e.g., MS Project Basecamp, Forecast, Bugherd, etc.)
• Understanding of web development
• Experience with Content Management Systems (Kentico, Wordpress, etc.) Customer Relations Management (e.g., Salesforce, MS Dynamics, etc.)
• Experience with other industry tools (Hubspot, Salesforce, Bugherd, etc.)
• Google Adwords and Google Analytics Experience
• Bilingual is an asset
  
  

Relevant Assets And Experience

• Not-for-profit and fundraising
• Web development
• Project management
• Sales, including prospecting and cold-calling
• Knowledge of digital marketing
  
  

Additional Information

For additional information please visit www.AKANewMedia.com

Only shortlisted candidates will be contacted.

NO HEADHUNTERS OR EMPLOYMENT AGENCIES PLEASE.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  IT Services and IT Consulting

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