Account Coordinator

Fuze HR Solutions; Georgetown; On-site; CAD 60,000 - 65,000; Full time

Job summary

A leading company in customized commercial refrigeration is seeking an Account Coordinator in Georgetown, Ontario. This role involves driving sales, providing exceptional customer service, and collaborating with various departments to ensure customer satisfaction. The ideal candidate should possess strong communication skills and a proactive approach to problem-solving in a dynamic environment.

Qualifications

• Minimum two years' experience in Sales/Customer service, preferably in a B2B environment.
• Excellent Microsoft Excel skills along with general skills with Microsoft Outlook, Word and PowerPoint.

Responsibilities

• Build positive relationships with customers and manage expectations efficiently.
• Solve customer problems and provide accurate and timely information.
• Perform data entry and maintain customer purchase orders.

Skills

Customer Service

Relationship Management

Problem Solving

Effective Communication

Organizational Skills

Education

Community College Diploma/Certificate

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

ERP Order Entry System

Job description

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This range is provided by Fuze HR Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$60,000.00/yr - CA$65,000.00/yr

We are looking for a dedicated Account Coordinator for a leader in the manufacturing of customized commercial refrigeration products and solutions. The company caters to ice cream vendors, frozen novelty merchandisers, frozen and refrigerated food merchandisers and are business partners with major corporations in the food industry.

The team of focused and friendly professionals are always happy to serve customers and has been doing so for over 30 years.

The Opportunity

In this role, the Account Coordinator will help drive sales and interface with multiple departments, representing customer and sales force interests, including product satisfaction and general requirements. Working within a dynamic, friendly and supportive environment, you will provide exceptional customer service support to our customers as well as internally within the organization by obtaining, analyzing and verifying the accuracy of order information in a timely manner.

The ideal candidate enjoys talking to people and proactively solving issues. You will work in tandem with a Business Development Manager to deliver industry-leading customer service.

Please note this is an onsite position.

Responsibilities

• Build positive relationships with customers in collaboration with Business Development Managers to ensure optimal knowledge of products, prices, availability, product uses, and credit terms.
• Serve customers and manage customer expectations in the most efficient and courteous manner via phone and email.
• Gain a strong understanding of the business to support and respond to customer inquiries (product, pricing and availability) and provide accurate and timely information.
• Solve customer problems and find the best possible solutions by working with internal departments.
• Perform data entry in various platforms including: maintaining customer purchase orders, handling credit card sales transactions, credit collections and generating reports.
• Arrange and direct delivery and installation of products/equipment as per customer requirements. Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
• Provide management with feedback on products & services for any improvement/design modifications or general customer requirements for future product release that would lead to increased customer satisfaction.
• Occasionally travel to trade shows and customer locations (up to 20% of work time)

Compensation

• Post-Secondary education, preferably a Community College Diploma/Certificate.
• Minimum two years' experience in Sales/Customer service, preferably in a B2B environment.
• Excellent Microsoft Excel skills along with general skills with Microsoft Outlook, Word and PowerPoint.
• Experience with an ERP order entry system (SAP, EPICOR, etc.)
• Effective and high-quality customer service and relationship management skills.
• Positive, professional attitude, handling difficult customers with the ability to diffuse negative situations.
• Developing rapport and effective listening skills.
• Professionalism - patience, poise, tact and ability to deal with high-volume customer traffic.
• Effective verbal and written skills - must be able to explain fairly technical parts information clearly and effectively and timely communicate with customers and accurately process orders.
• Effective organizational skills and time management skills including ability to prioritize and multi-task.
• High level of attention to detail, accuracy and adaptable to change.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Administrative

• Industries

  Food and Beverage Services and Manufacturing

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