Automotive Maintenance Advisor - Office Setting (Truck Account Coordinator)

Holman; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the automotive industry is seeking an Automotive Maintenance Advisor to provide support for their Truck Account Administrator team. This role involves coordinating with fleet managers and vendors to resolve issues, requiring strong technical knowledge and experience in the automotive sector. The ideal candidate will possess excellent communication skills and the ability to work effectively across various organizational levels.

Qualifications

• Strong automotive mechanical knowledge required.
• Three to five years of experience in automotive or transportation industry.
• Knowledge of fleet management preferred.

Responsibilities

• Provide back-end overflow call support for the Truck Account Administrator team.
• Coordinate with fleet managers and vendors to resolve truck malfunctions.
• Act as a technical expert for complex escalations.

Skills

Problem-solving

Analytical skills

Organizational skills

Communication skills

Negotiation skills

Education

Four-year college degree or equivalent experience

ASE or other industry certification

Tools

Microsoft Office

Job description

Automotive Maintenance Advisor - Office Setting (Truck Account Coordinator)

Join to apply for the Automotive Maintenance Advisor - Office Setting (Truck Account Coordinator) role at Holman

Principal Purpose of Position:

• Provide back-end overflow call support for the Truck Account Administrator team to address maintenance-related escalations.
• Coordinate with fleet managers, vendors, and manufacturers to resolve truck malfunctions effectively.
• Act as a technical expert and consultant to fleet managers, service technicians, and internal departments for complex escalations.
• Review and issue non-standard purchase orders to protect customer interests.
• Support the technical resource center by assisting customers and vendors as needed.
• Perform other duties as assigned.

Education and/or Training:

• Four-year college degree or equivalent experience as determined by management.
• ASE or other industry certification preferred.
• Strong automotive mechanical knowledge required.

Relevant Work Experience:

• Three to five years of experience in automotive or transportation industry with advanced technical knowledge.
• Knowledge of fleet management is preferred.

Skills and Abilities:

• Intermediate proficiency in Microsoft Office, especially Excel.
• Organizational and prioritization skills with sound decision-making ability.
• Problem-solving and analytical skills for independent decision-making and financial justification.

Communication & Influencing Skills:

• Ability to work effectively with all organizational levels, including external partners.
• Strong verbal and written communication skills.
• Ability to explain complex concepts clearly.
• Negotiation skills.

Outputs:

• Answer overflow calls and provide guidance for the Truck Account Administrator team.
• Provide administrative support when needed.
• Work on client-specific projects as assigned.