Diamond Services Engineer

Check Point Software Technologies; Ottawa; Vor Ort; CAD 90.000 - 130.000; Vollzeit

Zusammenfassung

Check Point in Canada is seeking a seasoned network security engineer to provide advanced support for enterprise customers, including installations and ongoing maintenance. This role requires strong knowledge of Check Point products and networking.

You will travel occasionally to customer sites in the US and Canada, collaborate with engineers and management, and help customers secure their environments with robust, reliable solutions.

Qualifikationen

• 5-8 years of enterprise level networking and Internet Security technology experience.
• Experience with Check Point products is required.
• Strong understanding of networking and OSI model layers 1-4.
• Experience configuring and troubleshooting VPN technologies.
• Understanding of TCP/UDP connections and common protocols.
• Knowledge of ARP, VoIP (H.323, SIP), and routing protocols such as OSPF & BGP.
• Basic programming skills with ability to read and write simple UNIX shell scripts (Bash).
• Experience supporting direct customers, resellers, O&M, and field personnel.

Aufgaben

• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and documentation.
• Interface with clients at engineer and management level in a close-knit team; multi-tasking and flexibility.
• Occasional travel to customer sites in the US and Canada as needed.
• Ensure management of customer expectations and timely resolution of technical issues.
• Develop and maintain troubleshooting skills on Check Point products and related technologies.

Kenntnisse

Check Point products

Networking fundamentals

VPN technologies

Linux (RHEL) administration

Wireshark

TCP/UDP understanding

OSPF & BGP

Unix shell scripting (Bash)

Customer support

Tools

Wireshark

Unix shell scripting

VPN troubleshooting tools

Jobbeschreibung

Company Description

Why Join Us

At Check Point, what you do matters. Every day, we protect over 100,000 organizations worldwide from increasingly sophisticated cyber and AI-driven threats, securing their AI transformation.

Our prevention-first approach safeguards hybrid networks, cloud environments, digital workspaces, and AI systems, stopping attacks before they happen.

This is where innovation meets real-world impact. You’ll help customers across industries operate with confidence in a rapidly changing digital world, working alongside smart, curious people who take ownership, challenge assumptions, and solve complex problems.

We’re proud to be recognized by TIME, Newsweek, and Forbes for excellence and workplace culture.

What really sets Check Point apart is the opportunity to grow, contribute, and help companies navigate their AI transformation securely.

If you’re excited to work at the forefront of AI-driven security on a global scale, this is the place to do it.

Job Description

• Provide customers with technical support through analytical skills, facilitate new installations, implementations, maintenance, education, and author documentation in support of the customers’ environment.
• Business and technical communication skills are important for interfacing with clients, both at the engineer and management level. Working in a close-knit team environment, as well as organizational ability for multi-tasking and flexibility
• Occasional travel to customer sites in the US and Canada is required as needed.
• Ensures management of customer expectations and resolution of technical issues in a timely manner.
• Develop and maintain troubleshooting skills on all Check Point products and technical knowledge in industry standard based technologies

Qualifications

• 5-8 years of relevant enterprise level networking and Internet Security technology experience.
• Experience with Check Point products required.
• Strong understanding of networking and operating system functions of RHEL or other Linux based servers.
• Experience configuring and troubleshooting VPN technologies.
• Strong understanding of the OSI model on Layers 1-4.
• Experience withtraffic analyzing tools like Wireshark.
• Understanding of how common TCP/UDP connections are established based on their protocol.
• Working knowledge of ARP, VoIP (H.323, SIP), and routing protocolssuch asOSPF &BGP.
• Basic programming skills, with the ability to read and develop simple UNIX shell scripts using Bash.
• Experience providing support to direct customers, resellers, O&M, and field personnel in resolving company product related issues.
• This position is posted in multiple territories and your ability to work without sponsorship from an employer now or in the future in the country for which you apply is required.
• This is a hybrid work from home position that requires two days in the office per week, in locations where a Check Point office is present.

EOE M/F/Veterans/Disabled