Diagnostic Imaging Assistant - Multiple Pool Positions

Mayfair Diagnostics; Calgary; On-site; CAD 42,000 - 54,000; Full time

Job summary

Mayfair Diagnostics is seeking a Diagnostic Imaging Assistant to support reception, scheduling, and patient flow across Calgary clinics. You will greet patients, verify information, and coordinate with technologists to ensure smooth examinations.

The role requires medical terminology knowledge, strong customer service, and the ability to multi-task in a busy clinic environment. Travel between Calgary clinics is expected as needed.

Qualifications

• Certification as a Health Information Office Assistant, Unit Clerk, or Medical Office Assistant is required.
• Minimum of 2 years of relatable customer service experience in a face-to-face environment.
• Knowledge of medical terminology and anatomy is required.

Responsibilities

• Greet patients in reception and ensure patient comfort.
• Admit incoming patients for examinations in a timely fashion.
• Confirm patient information is correct and complete.
• Receive requisitions and verify information.
• Assist technologists and direct queries to appropriate staff.
• Answer phone calls and manage inquiries and messages.

Skills

Customer service

Multi-tasking

Medical terminology

Communication

Teamwork

Typing 45 wpm

Computer literacy

Education

Health Information Office Assistant certification

Unit Clerk certification

Medical Office Assistant certification

Tools

Microsoft Office

Medinformatix checks

Job description

Status: Fulltime

Location: Multiple Locations

Hours: 37.5 hours per week - Monday to Friday (7.5 hour shift, 30 minutes unpaid. Shifts starting as early as 7.30am and ending as late as 4.30pm)

Our mission is to improve people’s lives, one image at a time. Our vision is to lead the transformation of medical imaging in Canada. These are achieved through our values of excellence, curiosity, passion, collaboration, and service. This position provides a supportive role to technologists, radiologists, and patients alike, ensuring exemplary customer service to the patient throughout their experience with Mayfair.

As a Pool DIA, you will be scheduled to work at various Mayfair Diagnostics clinics throughout Calgary based on operational needs. Your schedule will be provided at least four weeks in advance.

Reporting

The Diagnostic Imaging Assistant reports directly to the Assistant Clinic Manager or the Clinic Manager

What you'll achieve in this role:

• Greets patients in reception area in a warm, respectful manner and attends to every detail of patient comfort.
• Ensures incoming patients are admitted for examinations in a timely fashion.
• Confirms all patient information is correct and accurate.
• Receives all requisitions and ensures that the information provided is complete and correct.
• Advises technologist in appropriate area of any patient concerns upon check in.
• Receives monies from patients paying for exams.
• Answers all telephone calls promptly, screens calls, answers inquiries, relays messages, and refers callers to appropriate person or area.
• Telephone calls should be answered with the following script: “Good morning/good afternoon, Mayfair Diagnostics (insert clinic location), (name) speaking, “how may I help you”.
• Books patients for examinations requested on the provided requisition
• Maintains patient confidentiality as per the Health Information Act (HIA), Health Information Protection Act (HIPA), and this practice’s privacy policies.
• Chaperones exams for male technologists during Endo-Vaginal and Breast examinations.
• Escorts and helps navigate patients to their appointment(s) within the clinic.
• Appropriately changes patients into gowns for modality specific exams.
• Prints day schedule at the end of each day for the next day’s appointments per modality and distributes to the appropriate areas.
• Assists with trial banking activities and as required, supports the preparation of deposits for monies received in the clinic, in accordance with established procedures.
• Conducts patient appointment confirmation calls, and missed appointment calls for respective clinics.
• Conducts Medinformatix checks throughout the day:
• Critical results task list
• Fax Management
• Missing Radiologist task list
• Burns examination images on DVD/USB for patient/send out requests.
• Picks up, sorts, and distributes incoming mail/fax messages/in-house delivery or courier pickups.
• Sorts and distributes imaging reports for mail in-house delivery or courier pick up.
• Mails out reports requiring attachments.
• Assists in orientating and training new employees.
• Cleans exam rooms between patients, upon request.
• Cleans and fills ultrasound gel bottles.
• Cleans EV probes, Trophon units, and keeps Trophon room tidy.
• Cleans ABUS machine between patients.
• Requests for previous mammogram images from outside sites.
• Empties the radiologist’s office recycling bin.
• Maintains clinic supply stock, accepts/notifies modalities of deliveries, and unloads supplies.
• Orders supplies from Andau and Grand and Toy as required.
• Keeps all rooms stocked with necessary supplies and gowns.
• Puts clean laundry away, checks laundry baskets for dirty laundry and empties as needed.
• Checks washrooms for paper cups, soap, toilet paper, paper towel, and re-stocks as needed.
• Keeps waiting room tidy, and prevents tripping hazards
• Keeps all areas clean of garbage.
• Complies with all company rules, regulations, policies and procedures in accordance with the Policy and Procedure Manual, Quality Management System Manual, Privacy Policy and Procedures Manuals, and the Employee Policy Manual.
• Performs other related duties as required.
• Can navigate between multiple computer programs simultaneously.
• Investigating requisitions to ensure accurate bookings.
• Can consistently apply updated workflows and booking changes as communicated.

Additionalresponsibilities:

• Provide support asrequiredfor accreditation processes with the applicable provincial college (CPSA, CPSS).
• Provide support for Occupational Health and Safety processes asrequired.
• Any other duties,as assigned,to provide support for the betterment of the organization,clinicor modality.
• Support the onboarding, training, and ongoing upskilling of new hires and existing clinical staff to ensure consistent, high-quality practice.
• Activelyparticipatingin making the workplace safe for themselves and others through cooperation and awareness, as required by policies and the Occupational Health and Safety Act.

All employees including DIA’s must maintain compliance with the policies and procedures and protocols in the Employee Policy Manual, the Policy and Procedures manual as well as the Quality Management Systems (QMS) manual. The DIA may also be assigned any other duties as necessary to support the patient service delivery model.

What you'll bring to this role:

• Certification as a Health Information Office Assistant, Unit Clerk, or Medical Office Assistant required.
• Minimum of 2 years of relatable experience delivering exceptional customer service in a face-to-face environment.
• Knowledge of medical terminology and anatomy required.
• Strong ability to multi-task with a knack for self-managing and prioritizing based on clinic needs
• Ability to multitask, organize, and prioritize with changing workloads and schedule variances.
• Computer/keyboarding skills required, typing skills 45 wpm or better required.
• Good interpersonal and effective communication skills (verbal, written, and oral).
• Strong attention to detail.
• Ability to demonstrate excellent customer service to all patients.
• Focuses towards working in a team environment with an upbeat attitude, with the willingness to learn and work professionally to support both internal and external stakeholders.

Working Environment

• Requires use of the phone, computer, and sitting for extended periods of time.
• Normal movements of twisting, bending, reaching, and using hands and arms in completing paperwork and administrative tasks.
• May be required to lift items up to 3 kilograms.
• Must be prepared to work flexible hours as required to complete duties during non-business hours.
• Travel to other clinics within Calgary and surrounding areas will be required.