Desktop Support Technician | Technicien·ne de support informatique

Behaviour Interactive; Montreal; On-site; CAD 45,000 - 75,000; Full time

Job summary

An innovative studio at the forefront of gaming is seeking a Desktop Support Technician to join their Montreal team. This role offers the chance to work in a dynamic environment where you will manage and maintain workstations across various operating systems, ensuring that internal clients receive top-notch support. You will be part of a diverse team that values creativity and collaboration, contributing to exciting projects in the gaming industry. If you have a passion for technology and a strong customer service orientation, this opportunity is perfect for you.

Qualifications

• Experience in IT support with a focus on customer service.
• Ability to work in a fast-paced environment and solve problems quickly.

Responsibilities

• Receive and prioritize service requests from internal clients.
• Install, manage, and maintain workstations across multiple operating systems.
• Ensure compliance with global IT Security Policies.

Skills

Problem-solving skills

Customer service orientation

Network understanding (TCP/IP)

Communication skills (English and French)

Education

College Diploma in Computer Technology

Tools

Windows 10

Linux

Mac

Job description

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Are you ready to dive into the world of cutting-edge video game development? Headquartered in Montreal, Behaviour Interactive is at the forefront of the gaming industry, crafting unforgettable experiences across PC, console, and mobile platforms. We’re a dynamic, independent studio of over 1200 passionate employees, with studios in Toronto (Behaviour Toronto), Rotterdam (Behaviour Rotterdam) and in the UK (Behaviour UK–North & South). Our day to day revolves around two core business focuses: Services and Original Games. Our Services team collaborates with gaming and entertainment giants like Disney, Sony, Activision, and Nintendo, delivering exceptional work-for-hire development and pioneering immersive location-based entertainment (LBE). Meanwhile, our Original Games unit pushes our creative limits, with our signature IPs, including the iconic Dead by Daylight. Join us and be a part of the future of interactive entertainment!

At Behaviour Interactive, we believe in giving everyone a fair shot. We embrace a diverse and creative environment where everyone is celebrated. We value folks of all ages, sex, ethnicity, colour, ethnic or national origin, religion, sexual orientation, gender identity, civil status, disability, or any other protected characteristics as per applicable law.

Responsibilities:

1. Receive service requests from internal clients and establish priorities depending on the emergency level.
2. Perform installation, management, and maintenance of workstations for Windows 10, 11, Linux, and Mac.
3. Find, deploy, and document new products/processes.
4. Provide preventive and corrective maintenance of workstations and software programs.
5. Ensure that global IT Security Policies are followed & maintained.

Qualifications:

1. Ability to work onsite at our Montreal office.
2. College Diploma in Computer Technology or equivalent and experience in IT support.
3. Understanding of networks using TCP/IP.
4. Proven problem-solving skills and ability to work in a fast-paced environment.
5. Strong customer service orientation, with a focus on meeting user needs promptly.
6. Availability to work outside regular hours for emergencies and maintenance.
7. Good communication skills in English and French.

In French:

1. Recevoir les demandes de service et établir les priorités.
2. Installer, gérer, et maintenir les postes de travail sous Windows, Linux, et Mac.
3. Documenter et déployer de nouveaux produits et processus.
4. Assurer la maintenance préventive et corrective.
5. Respecter les politiques de sécurité informatique.

Qualifications en français :

1. Capacité à travailler en présentiel à Montréal.
2. Diplôme en TI ou équivalent, expérience en soutien informatique.
3. Compréhension des réseaux TCP/IP.
4. Capacité à résoudre les problèmes rapidement dans un environnement dynamique.
5. Excellentes compétences en service client en français et en anglais.